Best Practices

Effortless Integration for Enhanced Hotel Dining

Extending Your Existing POS System

GoTab's integration solution is designed to seamlessly extend the capabilities of your current POS system, making it easier than ever to deliver a superior dining experience for your hotel guests. Rather than replacing your existing system, GoTab works in harmony with it, allowing you to take advantage of advanced features such as mobile ordering, contactless payments, and tableside service. This integration streamlines your hotel's dining operations, enhances guest satisfaction, and boosts your revenue.

Full Integrations for Hotels

We understand the unique needs of hotels and have developed full integrations with leading hotel management systems. Whether you use Stayntouch, Opera, Opera Cloud, MEWS, Infor, or other popular platforms, GoTab seamlessly integrates with your existing system. This integration allows for a seamless flow of data between your hotel's systems and GoTab, enabling guests to conveniently charge their dining expenses to their rooms and providing a unified experience across your property.

Simplified Implementation Process

Implementing GoTab into your hotel's existing systems is a hassle-free process. Our team of experts will work closely with you to ensure a smooth integration, providing guidance and support every step of the way. We understand the importance of a seamless transition, and our goal is to minimize disruption to your operations while maximizing the benefits of GoTab's advanced capabilities.

GoTab's Seamless Integration at The Delegate

Located at the Marriott Hotel in Washington, D.C., The Delegate, a casual bar, restaurant, and gathering space, faced significant challenges during the pandemic. However, by leveraging GoTab's contactless ordering and payment capabilities, they were able to adapt and transform their operations. With GoTab, customers could easily order food and drinks without flagging a waiter, leading to higher check averages, increased tips, and faster table turnover. Despite the challenging year for the hospitality industry, The Delegate experienced a remarkable 70% increase in revenue. General Manager Camilo Rivera highlights GoTab as the best solution for contactless ordering and payment, enabling them to pivot and evolve their hospitality service model while blending technology and in-person hospitality, particularly for their luxury clientele.

Enhancing Guest Satisfaction

By integrating GoTab into your hotel's dining operations, you can enhance guest satisfaction and exceed their expectations. With features like mobile ordering, guests can conveniently place orders from their smartphones, reducing wait times and providing a seamless dining experience. Contactless payments ensure a safe and efficient checkout process, while tableside service allows for personalized interactions between staff and guests. These enhancements elevate the overall guest experience and set your hotel apart from the competition.

Boosting Efficiency and Revenue

GoTab's seamless integration not only enhances guest satisfaction but also improves the efficiency of your dining operations. By streamlining order management, reducing wait times, and enabling a smoother payment process, you can serve more guests and increase table turnover. The result? Improved operational efficiency and increased revenue for your hotel.

At GoTab, we understand the importance of seamlessly integrating our platform with your hotel's existing systems. Our goal is to enhance your guest experience, boost efficiency, and increase revenue without disrupting your operations. Learn about our features for Hotels & Resorts and Request a Demo today.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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