Fava Pot uses GoTab’s QR-based contactless ordering platform at their new food hall location in the midst of welcoming back guests.
Fava Pot is a healthy, home-style Egyptian restaurant with three locations. These spots include their on-the-go food truck in Falls Church, and most recently, Union Market. They joined Union Market in the low season in 2019 before the global pandemic suspended their operations from March through July 2020. Since then, they have been happy to welcome guests back to Union Market, where they typically have a big weekday lunch crowd, weekend visitors, and customers looking for a quick but delicious bite for dinner.
The “No-POS” - Easy and Fast Setup for a Fast-Paced Environment
The setup with GoTab was smooth and easy. It took less than two days to have them up and running with guests scanning their QRs to order. Fava Pot didn’t want another POS or more expensive, bulky hardware so they chose GoTab’s cloud-based contactless solution to add to their existing POS. They were able to connect GoTab to their own tablets and printers at the counter with the help of our award-winning customer service team.
Real-Time Menu Management
Fava Pot sources high-quality ingredients to cook their food, and their signature falafel is made entirely from scratch. Most of their food is prepared at the Falls Church location, so they occasionally run out of menu items at Union Market and can’t prepare more on site. GoTab allows them to 86 ingredients on the menu which automatically updates all of the published menu items that contain that ingredient. Dishes that are no longer available on the menu that day can be 86’d as well. Fava Pot’s contactless menu resets the following day so they don’t have to keep updating the menu on the back end. This system is helpful in a fast paced environment such as Union Market, especially during the lunch rush, busy weeknights, and weekends.
Text Communications with Guests
With restrictions lifting and diners feeling more comfortable with dine-in experiences, they expect guests to take full advantage of the QR codes placed on the tables throughout the food hall. Union Market doesn’t have food runners, so GoTab’s two-way texting feature is a great way for staff to communicate directly with customers about their orders in real time. GoTab’s system also has pre-written text templates which are useful during busy peak dining hours. This is helpful if they need to clarify orders or update customers on their order status quickly and efficiently.
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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