How Dacha Beer Garden Serves Beer in Less Than 3-Minutes
Dacha is Delighting their Guests with Fast, Responsive Service
Dacha Navy Yard is an authentic Bavarian beer garden in the heart of the nation’s capital. Until March 2020, Dacha used a legacy point of sale solution for bars, nightclubs and restaurants. When the pandemic forced restrictions on indoor dining they turned to GoTab.
Fortunately, Dacha was able to reconfigure their outdoor space to accommodate a large number of socially-distanced guests. But they also needed a new way of thinking about how they were going to deliver front-of-house (FOH) service. How would Dacha’s staff continue to provide personalized service, while limiting their face-to-face contact with guests? And would their guests take to it? Dacha evaluated a number of options before landing on GoTab.
"What we like about GoTab is the ease of customer acceptance. The fact that GoTab doesn’t have an app makes it easy for anyone to come to the garden, take out their phone, and go." - Ilya Alter, Owner, Dacha Beer Garden
Beer Garden Guests Love the New Operational Flow
From an operational standpoint, Dacha Navy Yard started by placing QRs on their largest tables first. Once their servers were comfortable using the system, which only took a few days, they rolled out QRs across the entire yard.
In terms of operational flow, there’s not a big difference using GoTab versus their old POS, particularly from a server or runner’s perspective. Tickets still print behind the bar for runners, it takes very little training, and it’s pretty much operational as normal. Just less work for the servers." - Gerard Hampton, GoTab Ops Director
According to Iryna Kosovan, General Manager at Dacha, staff like it because it makes their lives so much easier. They’re able to serve more people, more efficiently. They know that if they run the order as fast as they can, guests actually order more. In fact, orders come out so fast -- most times in just 2- to 3-minutes -- they even have to step in and cut guests off sometimes. Now, they train their new employees as a guide and helper for the dining experience. They’re much less focused on the ordering process because that is now under the guests’ control.
"Our guests love it. They don’t have to waive at someone or stand in line to get a drink. Our servers can 86 items on the fly, quickly add and remove items from checks. It’s a great experience for our guests and our servers." - Iryna Kosovan, General Manager
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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