The Labor Problem Hiding in Plain Sight

Labor is one of hospitality’s largest and most difficult expenses to manage. Yet even operators with detailed labor and sales data can miss the larger patterns—especially across multiple locations.

Travis Kohlmeyer, U.S. General Manager at Workforce.com, joins Behind the Tab to discuss an eye-opening example: a hospitality group whose locations ranged from approximately 22% to more than 60% of revenue spent on wages.

He explains what that disparity can teach operators about labor management, how staffing should reflect the desired guest experience, and how scheduling and forecasting technology can give chefs and managers more time to lead. It’s a candid look at what workforce technology can—and cannot—do for modern hospitality businesses.

Get a summary of the interview on the GoTab blog at The Labor Problem Hiding in Plain Sight.