Hotel POS

A Hotel POS with Maximum Flexibility

With a suite of Resort and Hotel POS solutions and seamless integrations with popular property management systems (PMS), guests can indulge in the full range of your property's offerings, allowing you to unlock new revenue streams, and optimize food & beverage operations.

Winning and Retaining Loyal Hotel Guests

Today’s always-connected guests expect more. GoTab’s omnichannel approach delivers the seamless convenience they want while boosting your revenue potential:

  • Onsite amenity ordering: Offer DoorDash-like convenience for guests to purchase onsite amenities quickly and easily.
  • In-room ordering: Provide fast, efficient ordering straight from their rooms for food, drinks, and more.
  • On-demand service: Deliver food and beverages to the spaces where guests congregate—lounges, pools, lobbies, or outdoor areas.

Omnichannel Versatility 

How can hotels and resorts embrace an omnichannel approach when legacy systems hold them back? Retooling those systems can often feel like an impossible task. That’s why GoTab focuses on enhancing, not replacing, your existing platforms.

Our Hotel POS:

  • Augments and enhances legacy systems for seamless upgrades
  • Integrates with popular PMS systems to improve guest experiences
  • Maintains your existing tech investments while adding modern tools

Seamless Guest Experiences

With a Hotel POS platform that enables frictionless ordering and payment, you’ll boost order volume and TRevPAR without adding new hardware to your hotel & resort

  • Add QR codes to guest rooms and remote or traditionally difficult-to-serve areas like poolside, courtside, on the rooftop or even from the slopes.
  • Leverage GoTab Pass RFID cards and bracelets, to run sophisticated one-tap payment with customized card limits and privileges.
  • Tab sharing, splitting, payment, and always-available receipts make it easy for large parties to square up at the end of the event, drinks or a meal, saving your staff valuable steps.

Take Orders from Everywhere

GoTab’s Handheld Hotel POS delivers the functionality of a full counter POS in a smaller, faster, and more affordable package.

  • 6.6-inch screen and easy-to-use design
  • Doubles as a check presenter for payments and feedback
  • Customize menus and workflows for spaces like poolside, patios, or room service

Manage Operations from Anywhere

GoTab’s cloud-based Hotel POS and Manager App give hotel and resort managers full control, anytime, anywhere

  • Centrally manage menus, inventory, zones, and schedules
  • Seamlessly oversee operations across multiple locations
  • Access tools on-premise or on the go for maximum flexibility

Streamline Communication

GoTab’s hospitality management platform keeps your front-of-house and back-of-house connected

  • Two-way text capabilities from the Hotel POS and KDS for direct communication with staff and guests
  • Templates to create workflows for alerts when mobile orders are received or ready for pick-up
  • Improved coordination ensures smoother operations and better guest experiences

Fast and Responsive Kitchen Operations

Deliver prompt, responsive service with GoTab’s integrated kitchen display system (KDS) and management tools

  • Seamlessly connect front-of-house and back-of-house for efficient coordination
  • Optimize workflows with best practices in process engineering and food preparation
  • Maintain full manager control while empowering kitchen teams to work efficiently


integrations

Seamless Integration
With Top-Tier Solutions

See All Integrations

Real-Time Reporting, Full Transparency

GoTab's updated Product Mix is indispensable, allowing managers to search for products and options to drilldown to view most successful menu sections or dive into specific categories to compare individual item sales. Access daily sales and product mix summaries with data and reporting tools, and set up Accrual and Deposit-based accounting streams.

Increase Labor Efficiency

GoTab empowers hotels and resorts to run food and beverage services their way: high-touch, self-service, or a hybrid model. This flexibility lets venues

  • Enable staff to make smart, autonomous decisions
  • Optimize labor costs, averaging 25.82%—competitive with top-performing restaurants
  • Achieve $83 in sales per labor hour, exceeding the industry average by over 1.5X
Support

Personalized Assistance
Anytime, Anywhere

Our hospitality experts are ready to assist you around the clock via phone, email, and live chat on your devices, ensuring you receive real support whenever you need it.

Dedicated Experts

Our dedicated on-shore hospitality experts are available around the clock, ensuring you speak with real professionals, not automated responses.

Investing in Customers

The support we offer is more than just a service; it's a philosophy. It's about being available, being present when we’re needed, and investing in our customers’ success.

24/7 Support

24/7x365 live support with instant responses and real support.
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FAQ

Frequently Asked Questions

Check out these common questions about 

Hotel POS

What are the benefits of using a Kitchen Display system in a hotel?

Hotels gain numerous benefits when using a Kitchen Display System. With a system like GoTab, guests can place orders from virtually any location that they can place a QR. Whether it’s in a guest room, at the bar, at the poolside, or in a conference room. That makes it all the more important that the kitchen knows where an order is going when it is placed. With the GoTab Kitchen Display System, the order’s destination is automatically associated with its ticket in the system. This will allow the hotel kitchen to expedite orders with the highest level of efficiency and quality.

Does GoTab offer handheld Hotel POS technology that I can use ?

Yes. GoTab offers a handheld POS that integrates with our restaurant commerce platform. Hotels can use our handheld POS to place orders and take payment. And because our handheld POS integrates seamlessly with GoTab’s solutions for hotels, your guests get the flexibility to pay directly through their tab or have the charges applied to their room.

How does GoTab Hotel POS mobile payments work?

Hotel mobile payments in GoTab work the same as general GoTab mobile payments orders. Guests simply open a tab using their credit or debit card. Guests can easily add to their tab throughout their visit at your hotel. When they’re ready to leave, guests can simply close out their tab and walk out; no need to wait in line or flag down a server. Guests can also choose to have their orders charged back to their room via integration with common Property Management Systems (PMS).

Can my guests open a digital tab at my hotel?

Yes. Guests can open a digital tab at your hotel. When they scan a GoTab QR or tap an NFC, they can associate their debit or credit card with their tab to place orders at your bar, at your restaurant, for in-room dining, or anywhere you would like to provide food and beverage service. Guests can close their tab directly through GoTab, or charge their orders back to their room via integration with your PMS.

Does GoTab integrate with my hotel PMS?

GoTab Hotel & Resort POS has seamless integrations with StaynTouch, Mews, and has a wide range of integrations under way. For an up-to-date list of approved integrations, visit GoTab Integrations or contact your GoTab account manager.

What are the benefits of using QR ordering at hotels & resorts?

Hoteliers can use QR ordering to enable guest ordering and payment at virtually any location they would like. Whether poolside, at a rooftop bar, at the lounge or in-room dining, GoTab allows you to quickly create new revenue streams without having to add any new hardware or wiring. Using GoTab segments, hotels can also offer their guests personalized offers and discounts. For example, airline employees with special entitlements can access their benefits via a dedicated QR code. These are just a few examples of how QR ordering for hotels works. Contact us to learn more about how GoTab can help your hotel increase revenue while providing a satisfying guest experience.

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$500M+
transactions per year
25%
faster table turns
35%+
higher check averages