For Hotels, where guest experiences can make or break a reputation, staying ahead of the curve is essential. One way to accomplish this is by adopting cutting-edge technology that caters to the needs of your guests in real time. Enter handheld Hotel & Resort POS (Point of Sale) systems, which are rapidly becoming a game-changer for hoteliers and a source of delight for guests.
In the ever-evolving world of hospitality, where guest experiences can make or break a reputation, staying ahead of the curve is essential. One way to accomplish this is by adopting cutting-edge technology that caters to the needs of your guests in real time. Enter handheld Hotel & Resort POS (Point of Sale) systems, which are rapidly becoming a game-changer for hoteliers and a source of delight for guests.
Efficiency and Flexibility
GoTab’s Pocket POS devices offer hotel staff the flexibility and mobility they need to provide exceptional service. Whether you're managing a sprawling resort, a boutique hotel, or a busy urban inn, these devices empower your team to take orders, process payments, and manage services while on the move.. Whether it's poolside, in a hotel restaurant, or at an event, guests benefit from a seamless and efficient experience, and staff benefits from having a powerful divide that fits right in their pockets.
Enhanced Guest Interactions
One of the core advantages of handheld system is the ability to improve guest interactions. When staff can quickly and accurately take orders or answer questions, it not only reduces wait times but also creates a positive impression. Staff can focus on providing personalized service, enhancing the overall guest experience. In the era of instant gratification, these devices allow your guests to place orders, ask for information, or make requests on the spot, ensuring their needs are met promptly.
Order Accuracy and Speed
With handheld POS systems, the margin for error decreases significantly. Orders are transmitted directly to the kitchen or bar, eliminating miscommunications that can occur when taking notes on paper or remembering orders. This not only improves order accuracy but also speeds up service, which is crucial, especially during peak times. Faster service and order processing are vital for guest satisfaction, and handheld devices like GoTab’s Pocket POS make it possible.
Upselling and Customization
Handheld Hotel & Resort POS systems make it easier for staff to suggest upsells, special promotions, or add-ons. These devices provide access to your complete menu, allowing staff to present all available options to guests. Whether it's recommending a wine pairing or an appetizer, guests are more likely to indulge when these suggestions are delivered in real time, enhancing their dining or experience.
Easy Tab- A Guest-Focused Innovation
One of the game-changing features of GoTab is "Easy Tab." This innovative feature empowers servers to create tabs using their handheld devices. Once a tab is initiated, guests receive a text notification containing a secure link to their tab. They can open it directly on their smartphones, no app downloads or QR code scans required. This seamless system allows guests to view their orders, settle payments, and continue ordering on the same tab, all while enjoying the comfort of their location – be it by the pool, in their room, or at an event. It's a game-changer for both guests and hotel staff.
In a world where hospitality is defined by efficiency, exceptional service, and personalization, handheld systems are indispensable tools that bridge the gap between tradition and innovation. By integrating this technology, hoteliers set a new standard for modern hospitality excellence, providing guests with an experience that's not only memorable but also perfectly aligned with their needs and expectations. It's an evolution in hospitality, where the power of technology truly lies in the palms of your hands.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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