December 16, 2025
Hybrid Service Isn’t a Trend—It’s the New Operating Standard
Hospitality has entered a new era—one where a single service model no longer fits the way guests want to order, pay, and engage. Today’s restaurants, breweries, and entertainment-driven venues are expected to support multiple service styles at once: full-service dining, counter ordering, mobile ordering, self-service kiosks, tabs that move with the guest, and pickup or takeaway—all without sacrificing speed, hospitality, or margins. This is what’s known as the hybrid service model, and it’s quickly becoming the default rather than the exception.
Best Practices
Restaurants
