Latest
/
Case Studies

Aloma Cinema & Grill Is Reviving Florida’s Original Dine-In Theater Experience with GoTab Technology

A New Chapter Unfolds in Winter Park with the Green Room Café

OVERVIEW: Aloma Cinema & Grill has been a local icon in Winter Park, Florida, for over four decades. First opening its doors in 1978 as Aloma Drafthouse, the theater pioneered the dine-in cinema concept before it was mainstream, offering moviegoers a casual, flavorful alternative to traditional cinema chains. Today, with three screens and a refreshed food and beverage program led by Executive Chef Adrian Mann, Aloma is rewriting its story for the next generation.

Part of this new chapter is the Green Room Café, a fresh addition offering guests specialty cocktails, chef-crafted lunch specials, and a cozy spot to gather even when they are not seeing a movie. Designed to expand Aloma’s appeal beyond afternoon and evening showtimes, the café reflects the team’s vision to create an all-day destination for Winter Park.

Read on to discover how Florida’s original dine-in theater is stepping into the future without losing its classic soul.

A Legacy of Good Times and Great Movies

Since the day it opened, Aloma Cinema & Grill has been a community cornerstone. “We were one of the first, if not the first, dine-in theaters in Central Florida,” said manager Jim Matthes. “Back then, drive-ins were popular, but we offered something different. And we’ve kept that identity for over 40 years.”

With three screens seating between 50 and 150 guests each, the theater caters to a diverse audience, from retired snowbirds to young families seeking an affordable movie night. Their secret is staying rooted in what works while innovating with each new era.

“People come here because it feels like home,” Matthes shared. “Our ticket prices are the cheapest in town, but it’s not just about a good deal. It’s about having a great time with good food and feeling welcome.”

To bring their upgraded vision to life, Aloma partnered with Tried & True Consulting, a family-owned and operated business led by CEO Donald Wilczynski Jr. Known for their expertise in payments, card processing, and point-of-sale solutions, Tried & True Consulting helps small businesses unlock growth and operational excellence.

“We’ve been working with Don from Tried & True, and he has answered every single one of my texts, no matter what time,” said Matthes. “They were a huge help in making this transition happen smoothly.”

When Aloma decided it was time for an operational upgrade, Tried & True Consulting recommended GoTab, a decision that transformed both the guest experience and the business’s bottom line.

Guests can now order food and drinks right from their seats using mobile ordering, handhelds, and QR codes, creating a seamless experience from the opening credits to the final scene.

Enter GoTab: Modern Tech for a Classic Venue

Aloma Cinema & Grill transitioned to GoTab earlier this year, replacing a legacy POS system they had used since 2017. The switch was not just about updated software. It was about transforming how service happens during a film.

“Our previous system required servers to take an order, walk it back to the kitchen, and then return to the theater,” Matthes explained. “With GoTab’s handheld devices and QR ordering, guests can place orders directly from their seats. It cuts service time in half.”

For guests, that means fewer interruptions and faster food delivery. For staff, it means more streamlined workflows and less back-and-forth. “We’re seeing tip rates go up because the service is smoother and faster,” Matthes said. “And our servers can focus on creating a great experience rather than just running tickets.”

The results speak for themselves. Guests who order via QR code receive their food up to 48 percent faster than those who order traditionally. Average ticket sizes have increased, and server tip rates have gone up significantly.

“Sometimes guests get their drinks or popcorn within 20 seconds,” Matthes said with a laugh. “They’re blown away. They’ll joke, ‘That took long enough,’ and I’ll say, ‘Yeah, a whole 20 seconds.’ They love it.”

Servers are also happier because they can focus on hospitality instead of running back and forth with tickets. Kitchen staff benefit from GoTab’s kitchen display system, which communicates orders clearly, keeps track of stock levels, and improves workflow during busy times.

A Menu That Honors Tradition While Raising the Bar

One key part of Aloma’s revitalization is its food inside the Green Room Café.

Led by Chef Adrian Mann, former executive chef and owner of Dexter’s Winter Park, the theater’s menu has evolved without abandoning crowd favorites. From Chef Adrian’s Serious Caesar Salad to the Southern Dill Chicken Nuggs Sandwich and the famous Dexter Special pressed sandwich, the offerings combine comfort with familiar culinary flair.

“Chef Adrian helped us upgrade the menu without breaking what was working,” Matthes said. “We’re seeing a great return on these additions. Better food brings in the clientele we want, people looking for a quality experience, not just an inexpensive movie night.” 

The addition of the Green Room Café and its specialty cocktail menu has also expanded Aloma’s daytime appeal. Open daily for lunch, the café serves dishes like the Blackened Chicken and Shrimp Salad alongside drinks such as the Showtime Spritz and Espresso Martini.

Why GoTab Was the Right Choice

For Aloma, the shift to GoTab was not only about guest experience. It was a smart financial decision.

“We needed a way to reduce credit card fees and improve efficiency,” Matthes said. “GoTab helped us do both. The teams at Tried & True and GoTab supported us through every step, with an on sight “Success Manager,” from implementation to refining the cinema dining experience.”

As summer ramps up, Aloma Cinema & Grill is poised for one of its busiest seasons yet. May through mid-August accounts for nearly half of its annual sales, making operational efficiency critical.

“Our goal is to keep making this place better for everyone who walks through our doors,” Matthes said. “GoTab helps us do that while staying true to who we are.”

Guests arriving at Aloma are welcomed warmly and guided to their theater. Ticket takers or managers explain the QR ordering system, encouraging guests to order early to avoid having to wait for food. Once seated, guests can place additional orders during the movie without needing to flag down a server, maintaining the immersive film experience.

“The fewer interruptions during the movie, the better,” Matthes said. “With GoTab, guests can order what they want, when they want, without feeling like they’re missing the film.”

Key Takeaways

Venue: Aloma Cinema & Grill, Winter Park, Florida

Opened: 1978

GoTab Tools Used: POS system, QR code ordering, handheld devices, kitchen display system

Implementation Partner: Tried & True Consulting, led by CEO Donald Wilczynski Jr.

Menu Highlights: Chef Adrian’s Serious Caesar Salad, Southern Dill Chicken Nuggs Sandwich, Dexter Special pressed sandwich, specialty cocktails

Guest Experience: Seamless ordering and checkout with faster service and fewer interruptions

Impact:

  • Orders via QR arrive up to 48 percent faster
  • Higher average ticket sizes
  • Increased server tip rates
  • Reduced credit card fees
  • Improved operational efficiency during peak seasons

Why It Works: GoTab empowers Aloma Cinema & Grill to blend its nostalgic charm with modern technology, ensuring every guest leaves happy and eager to return.

Unique Insight: Unlike many theaters across the country that rely heavily on blockbuster ticket sales alone, Aloma’s revenue strategy is deeply diversified. Nearly half of their annual sales occur between May and mid-August, which includes not only movie ticket and food sales but also special events, senior community partnerships, and their newly launched Green Room Café. This strategic mix of programming and F&B ensures stability even when movie releases slow down, positioning them as both an entertainment venue and a local dining destination.

To learn more, visit Aloma Cinema & Grill’s website.

Tap Room Playbook: Check Your Experience

Tap Room Playbook Episode 2: 

When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.

Watch Now →
Tap Room Playbook: Kick A** Brands

Tap Room Playbook Episode 3: 

The best breweries pay attention to what their brand stands for. How do the best brewers bring their brand to life?

Watch Now →

Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

Request a Demo

Ready to experience GoTab for yourself? Sign up for a free demo and get qualified to receive a complimentary meal on us!
Request a Demo