What it Means to Support Hospitality Operators When You've Been One

What’s actually new in hospitality technology—and what just feels new?

In Episode 11 of Behind the Tab, we sit down with Noel Rodriguez from GoTab to challenge common assumptions about restaurant tech, service models, and innovation.

This conversation goes beyond features and buzzwords to explore how real-world service experience shapes successful technology adoption.

In this episode, you’ll learn:

• Why KDS isn’t new—and why adoption still fails without trust
• Why buzzers haven’t disappeared (and probably shouldn’t)
• The biggest outdated belief about technology replacing hospitality
• How hybrid service models give guests real choice
• Why hospitality “soft skills” matter more than product specs

This episode is a must-watch for restaurant, brewery, and hospitality leaders who want technology that supports service—not get in the way of it.

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