Why Restaurants Trust Their Distributor's Tech Advice — Carrie Collins of Ben E. Keith

Carrie Collins is the corporate director of the HOST program at Ben E. Keith, the country's fifth-largest broadline foodservice distributor and a privately owned, family-run company based in Fort Worth, Texas. On this episode, Carrie joins host Patricia Mejia to talk about why labor cost has quietly overtaken food cost as the bigger line item for restaurants nationally, why the restaurants winning right now are high touch and high tech, and why independent operators are more comfortable asking ChatGPT a personal question than bringing AI into their own restaurant.

They also get into how Ben E. Keith's HOST program connects restaurants with vetted technology partners — including GoTab — without taking a cut, and what most restaurant tech companies get wrong about how independent operators actually think.

Get a summary of the interview on the GoTab blog at Why Independent Restaurants Trust Their Food Distributor's Take on Technology.