Kiosks, Tipping, and AI: What’s Next for Hospitality Tech

The conversation dives into growing guest price sensitivity, especially around third-party delivery markups, service fees, and aggressive tipping prompts. Seth and Adam discuss why poorly designed tip flows can frustrate guests, how expectations differ across QSR and full-service environments, and why flexibility in tech configuration matters more than ever.Seth also shares real-world examples from 5&5’s consulting work, including a technology rollout that struggled due to insufficient buy-in and training, and a successful large-scale implementation that drove significant growth by pairing hands-on support with clear communication. These examples highlight how execution—not just tools—determines outcomes.