GoTab Unveils Contactless Ordering Starter Kit for Operators
GoTab further lends a helping hand to operators looking to safely operate or reopen their business by offering GoTab Starter Kits.
GoTab unveils contactless ordering starter kit for operators
Restaurant commerce platform GoTab recently unveiled a contactless ordering starter kit for hospitality operators that contains everything needed to run a contactless dine-in, takeout, and delivery operation, according to a press release.GoTab's starter kit doesn't require a subscription or contract and includes a POS terminal, a standing mount, a PAX payment terminal, POS software, payment processing, and 24/7 live customer support to seamlessly integrate contactless ordering and pay-at-table capabilities.As hospitality operators across the country consider new ways to operate or look to launch new concepts in 2021, restaurant commerce platformGoTabunveils a newContactless Ordering Starter Kit designed to equip them with all the hardware and software needed to run contactless dine-in, takeout, and delivery operations. The new offering also provides them with tools to accept all forms of payment, from cardless (mobile) transactions to card and cash payments.The new year is challenging many restaurants, breweries, bars, hotels, and hospitality venues to navigate pandemic-related restrictions. It is also offering the opportunity to re-engineer business operations, seek out new revenue streams, reopen dining rooms or launch new hospitality concepts. To further support hospitality operators and give them the ability to offer contactless dine-in, takeout, delivery, retail commerce and even set up ghost kitchen operations, GoTab created this new, cost-efficient solution that requires no contract or subscription.GoTab's Starter Kit includes a POS terminal, a standing mount, a PAX payment terminal, POS software, payment processing and 24/7 Live Customer Support, all for a one-time, nominal fee of$600. The GoTab POS provides traditional POS features, while seamlessly integrating contactless ordering and pay-at-table capabilities. All elements of the Starter Kit can be set up quickly and seamlessly, ensuring that operators have access to innovative features andordering and delivery capabilitiesin less than 24 hours.By unveiling this new offering, GoTab further lends a helping hand to operators looking to safely operate or reopen their business, launch a new hospitality venture, or even run aghost kitchenconcept. TheContactless Ordering Starter Kit has all the tools needed for operators to effectively serve their customers, run profitable operations and easily pivot between dine-in service, takeout, curbside pickup and delivery, catering, and retail market services.
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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