Inflation Drives Increased Focus on Efficiency
According to the Wall Street Journal, the leisure and hospitality sector is hiring at a significantly higher rate than other business sectors. It’s positive news for the sector, but also presents a challenge for restaurants and hotels: how to find hospitality staff and then, how to quickly get them onboarded and serving guests.
PYMNTS.com picked up the story with Hospitality Sector Becomes America's Fastest Growing Employer. The article quotes GoTab’s CEO Tim McLaughlin on how growth in the hospitality sector is affecting the business and how GoTab is responding.
“It’s been good for us to be honest, because they’re having to think about efficiency,” McLaughlin said. “People are finally starting to pay attention to things like labor costs going up.”
He pointed to the example of his company's digitization of the refund process, part of the company’s Manager App launched last month, as the kind of time savings that operators may overlook. But as costs rise, those minutes add up.
Additionally, with increasing costs, the app lets operators become more involved in processes such as refunds and discounts without having to expend more effort on their part, allowing them to review these decisions remotely from mobile devices.
“If I want to see all the refunds that are happening in my restaurant, because maybe I’m concerned about something, or I want to see all the discounts that are being given, I can actually just subscribe to those on the manager app,” McLaughlin said, “and then it’s going to give me a continuous feed of those and who’s doing them, and I can go yet a step further and approve them.”
The GoTab Manager App is now available on the App Store and Google Play.
- https://www.wsj.com/articles/bars-hotels-and-restaurants-become-the-economys-fastest-growing-employers-47f5292f?mod=hp_lead_pos7
- https://www.pymnts.com/economy/2023/hospitality-sector-becomes-americas-fastest-growing-employer/
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