Tech Providers Build Toward All-in-One Solutions to Win Restaurants’ Loyalty

From the beginning, GoTab’s strategy has been clear: we are a cloud-based, end-to-end hospitality platform for ordering, making, delivery and payment in high-volume, large format venues. With an API and dedicated support, the GoTab platform functions as a true aggregator of best-in-class restaurant technology partners. 

With that in mind, it was nice to be mentioned in pymnts.com’s recent coverage of other providers that are taking a different approach. The piece covers the launch of the Olo Connect program, which they describe as a partner ecosystem that offers restaurant customers access to features from other tech providers such as geolocation and voice commerce capabilities that integrate with the platform.

The article revisits a quote from GoTab CEO and Co-Founder Tim McLaughlin in an interview earlier this year. When asked to comment on how operators are responding to continued labor and inflation pressures, Tim said, “It’s been good for us to be honest, because they’re having to think about efficiency,” McLaughlin said. “People are finally starting to pay attention to things like labor costs going up.”

Pymnts.com goes on to share some interesting data on how restaurants are adopting tech to address the ongoing economic environment of high costs and labor constraints, stating:

- Restaurants, for their part, are indeed looking to step up their digital capabilities in an effort to boost efficiency and minimize labor needs. Data cited in the March edition of PYMNTS’ Money Mobility Tracker®, “Inflation Makes Technology Table Stakes for Restaurants,” created in collaboration with Ingo Money, finds that nine in 10 restaurant owners view increased automation of back-of-house operations as a way to free up time to focus on more important tasks. Plus, 75% of restaurant operators plan to adopt new technology this year to address their labor and cost challenges.

Moreover, data from PYMNTS’ “Restaurant Readiness Index” study, which drew from a survey of more than 500 quick-service and full-service restaurant managers across the country, revealed that 28% reported having implemented new technology to cope with staffing challenges.

Read the full article at https://www.pymnts.com/restaurant-technology/2023/tech-providers-build-toward-all-in-one-solutions-to-win-restaurants-loyalty/. 

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