GoTab, a leading hospitality commerce platform, today announced the launch of its Pocket Point-of-Sale (POS), an all-in-one, pocket-sized ordering and payment device designed for busy servers on the go.
Hospitality commerce platform unveils fast and flexible solution for full-service restaurants; Debuting at FSTEC September 13-15
ARLINGTON, Va., Sept. 13, 2023 /PRNewswire/ -- GoTab, a leading hospitality commerce platform, today announced the launch of its Pocket Point-of-Sale (POS), an all-in-one, pocket-sized ordering and payment device designed for busy servers on the go.
Ideal for fast-paced environments offering table service, GoTab's Pocket POS is strikingly compact and easy-to-use, enabling team members to take orders, manage tabs, process payments, and communicate with the front- and back-of-house from anywhere in real-time, all from one sleek device the size of an average mobile phone. With a larger screen, longer battery life and smaller build than virtually any other mobile POS on the market, GoTab's Pocket POS maximizes utility and embraces on-demand service for a guest-centric experience, no wait time or clunky hardware required. In addition, when it's time to process payments, the product transforms into a customer-facing digital check presenter, allowing guests to view, split, add a tip and pay their tab, with the option to leave feedback and receive an order confirmation directly to their mobile device.
"Restaurants shouldn't have to choose between staying busy or delivering a great guest experience," said Tim McLaughlin, Co-Founder & CEO at GoTab. "With our Pocket POS, we're unlocking significant operational efficiencies, enabling servers to communicate with the front- and back-of-house from anywhere and equipping them with the tools needed to manage tabs tableside and meet guests where they are for a personalized, seamless dining experience. It's the easiest solution for servers navigating a fast-paced dinner rush while driving unmatched hospitality."
The Pocket POS embraces every feature of GoTab's popular stationary POS, including unique capabilities such as shared tab control, smart kitchen management and advanced administrative features that allow staff to manage inventory, menus, shifts and more, all on-the-go. Leveraging the Pocket POS, operators are empowered to mitigate errors, reduce costs, grow revenue and enable a frictionless guest and team member experience.
"The Pocket POS was created to help restaurant staff while enhancing and simplifying every guest interaction and is especially convenient when it comes to large parties, which are traditionally great from a revenue perspective but logistically tough on servers," McLaughlin added. "Its ability to effortlessly split, move and merge guest's tabs on the fly saves team members time and energy, which is vital in a fast-paced restaurant environment. Complete with all of the solutions found in our traditional POS, this is one of our most versatile products yet, and its pocketsize just can't be beat."
The launch of GoTab's Pocket POS comes on the heels of the company'srecently announced capital raise, closing on an $18 million Series A funding round that will help scale its digital ordering and payment solutions for the hospitality industry, such as the Pocket POS.
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
.webp)
