A “Blend” of Tradition and Technology at Magnanini Winery
Since 1983, the Magnanini family has been delighting guests with estate wines and homemade delicacies at their winery, restaurant, & distillery. Guests can savor handcrafted gnocchi and savory salami, sample homemade grappa and brandy, and enjoy exquisite French hybrid wines at the on-site distillery, creating an unparalleled hospitality experience.
Since 1983, the Magnanini family has been delighting guests with estate wines and homemade delicacies at their winery, restaurant, & distillery. Guests can savor handcrafted gnocchi and savory salami, sample homemade grappa and brandy, and enjoy exquisite French hybrid wines at the on-site distillery, creating an unparalleled hospitality experience.
THE SITUATION
Magnanini Winery adopted GoTab for the first time in 2020 for contactless ordering. Despite briefly reverting to their old Micros POS for a time, they ultimately returned to GoTab because of its advanced features that allow them to enhance service efficiency throughout their expansive indoor and outdoor areas.
THE SOLUTION
Hospitality is The Priority, But Convenience is Always Key
With a relaxed ambiance and a seating capacity of 300 both indoors and outdoors, Magnanini Winery required a system that could cater to the complexity of their operations:
Accepting QR code orders from tables inside and outside
Managing POS orders for beverages at the bar
Utilizing KDS and integrated printers for efficient order fulfillment in their two kitchens
Selling event tickets with the option to accept advance payments and deposits
“We’re not about fast table turns and rushing guests through their experience. We’ve had guests come from the city for the day and have such a good time they decide to stay for dinner!” - Robert Magnanini - Owner-Operator
Utilizing GoTab Notices, Magnanini Winery effectively communicates with their patrons, providing real-time updates on the status of their food orders while they savor their wine experience. The kitchen efficiently manages all orders through the integrated KDS system, still utilizing printed tickets to ensure seamless delivery by their dedicated food runners who have been part of the team for a significant period. Each runner is aware of the guest's first name, table number, and order details, ensuring personalized and efficient service.
THE BENEFITS
Unmatched Convenience - With nearly 80 percent of food orders being self-service through QR codes on tables to significantly expand capacity and reduce labor costs
Streamlined Operations - Comprehensive range of tools including POS, KDS, Mobile Order & Pay, Events, Gift Cards, Coupons, Notices, and Reports in a single integrated platform.
Elevated Guest and Employee Satisfaction - Our intuitive and user-friendly interfaces not only enhance guest satisfaction and encourage repeat visits but also ensure seamless staff adoption, resulting in superior experiences for all involved.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
.webp)
