Bringing the Spirit of Mexico to Culebra, Puerto Rico
Zaco's Tacos is a lively restaurant and bar located in the heart of Culebra, Puerto Rico, a tiny island in the Caribbean. Known for serving authentic Mexican cuisine in a funky and fun environment, Zaco's Tacos has become a beloved spot for both locals and tourists.
Overview
Bringing the Spirit of Mexico to Culebra PR
Zaco's Tacos is a lively restaurant and bar located in the heart of Culebra, Puerto Rico, a tiny island in the Caribbean. Known for serving authentic Mexican cuisine in a funky and fun environment, Zaco's Tacos has become a beloved spot for both locals and tourists. The restaurant was acquired by its current owner in December 2022, who embarked on a mission to renovate the space and implement innovative ideas to elevate the dining experience.
Situation
Out with the Old
Before switching to GoTab, Zaco's Tacos relied on the Clover POS system. Although Clover provided a basic level of functionality, it fell short in several key areas, particularly as the restaurant began to grow and innovate. The owner sought a more advanced, versatile, and user-friendly system that could support the restaurant's ambitious goals and improve overall efficiency.
Solution
A Blend of Tradition and Technology
The transition to GoTab marked a significant upgrade for Zaco's Tacos. Upon discovering GoTab, the team at Zaco’s was immediately impressed by its comprehensive suite of features and capabilities. GoTab’s intuitive interface made it easy for staff to learn and operate, reducing training time and errors. The system's modern, technology-driven approach transformed the restaurant's operations, offering a smoother, more streamlined dining experience for guests, from ordering to payment.
“Effortless for us, seamless for the guest. And with technology, oh boy!”
Hector Bilbao, Owner, Zacos’ Tacos
The ability to integrate GoTab with other essential tools like 7Shifts for workforce management, Restaurant 365 for accounting and operations, and Meez for recipe and menu management further enhanced the restaurant's capabilities. Additionally, by using GoTab’s branded online ordering system, Zaco’s is able to offer takeout & delivery directly to their guests, all while retaining their profits and eliminating third-party commissions.
The combination of user-friendly features and advanced technological capabilities has empowered Zaco's Tacos to deliver an exceptional dining experience, making GoTab an invaluable asset to the restaurant’s continued success.
Benefits
Streamlined Operations
GoTab's cutting-edge POS solutions have transformed Zaco's Tacos by streamlining operational workflows. Efficient management of inventory, menus, and shifts has minimized manual processes, enabling the staff to focus on creating memorable dining experiences.
Boosted Efficiency and Profitability
GoTab's advanced features, such as shared tab control and smart kitchen management, have enabled Zaco's Tacos to reduce costs and optimize efficiencies. These enhancements have resulted in improved profitability and a higher level of guest satisfaction.
Elevated Guest Experience
By integrating GoTab's platform, Zaco's Tacos has elevated the guest experience. The system's user-friendly interface allows seamless order fulfillment and quick payments, making the dining experience more convenient and enjoyable for customers.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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