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Crate Escapes: How Indiana’s First Dog Park Bar Is Redefining Eatertainment

This story comes from a recent episode of the Behind the Tab podcast, produced by GoTab and available on Apple Podcasts and Spotify. In this episode, host Adam Howe sits down with Megan Schaffer, co-founder of Crate Escapes, to explore how one of Indiana’s most original new venues became a local sensation — and a model for the best new hospitality concepts in the U.S.

A New Breed of Hospitality

Crate Escapes is Indiana’s first (and still only) dog park bar — a community hub where guests enjoy craft beer and live music while their dogs roam free in a secure, supervised play area.

As Schaffer told Behind the Tab, the concept grew from her love of animals and her desire to create a space where dogs came first — with hospitality designed around them.

“Most places are people-first and allow dogs to be there,” she said. “We wanted Crate Escapes to be dog-first — where people are the guests.”

The result is a venue that perfectly captures the spirit of modern eatertainment: social, flexible, and rooted in genuine connection.

From Idea to Eatertainment Destination

The idea started as a joke between Schaffer and her family — “let’s open a dog business together” — and evolved into one of Indiana’s most talked-about hospitality ventures. Inspired by similar dog bars in other cities, Schaffer and her partners built something that felt uniquely local: part dog park, part neighborhood bar, part community gathering space.

They quickly discovered that events were a key part of the magic. From Puppy Prom to Wiener Races and Foam Parties, Crate Escapes built a loyal following of dog owners eager to socialize, celebrate, and show off their pets.

“The more we focus on the dogs, the better,” Schaffer said. “People love seeing their pets in the spotlight.”

Technology That Powers the Experience

Behind the scenes, Crate Escapes runs on an integrated tech stack designed for flexibility and guest experience. Using GoTab as its point of sale, RunLoyal for memberships and vaccine tracking, and an iPourIt self-pour beer wall, the team has created a seamless, self-directed flow that lets guests order, play, and pour with minimal friction.

“We wanted the best user experience possible — for people and their dogs,” Schaffer explained.

This thoughtful mix of operational efficiency and self-service convenience makes Crate Escapes a perfect case study in how technology can empower independent operators to compete with larger entertainment venues — and win.

Lessons from the First Year

As with any startup, the first year brought its share of lessons. Schaffer laughed as she recalled opening weekend, when their beer cooler failed, forcing them to keep drinks cold in buckets of ice.

“It was chaos — but we had to open,” she said. “The lesson? Buy the new cooler. Some things are worth paying for.”

Despite those early hiccups, Crate Escapes has built a strong base of members and regulars, becoming a must-visit destination for dog lovers across the state.

What’s Next

With its first anniversary approaching, Schaffer and her partners are already thinking about the next chapter. The plan? Grow intentionally — and maybe one day, expand to multiple neighborhoods.

“We’d love to have a Crate Escapes on every side of town,” she said. “Like a gym, but for your dog and your social life.”

Redefining What Eatertainment Means

Crate Escapes represents a growing shift in hospitality — where experience-first concepts drive engagement, loyalty, and revenue. It’s not just about food or drink; it’s about connection, creativity, and community.

As Behind the Tab continues to spotlight operators like Schaffer, one thing is clear: the next generation of eatertainment venues will be built by those brave enough to reimagine what hospitality can look like — for everyone, even the four-legged guests. To learn more, read the full Crate Escapes case study, Indiana’s First Dog Park + Bar Blends Community, Craft Drinks and Canine Joy.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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