Opening its doors in 2022, FlyteCo Tower has quickly become a cornerstone of entertainment and culinary delight in Denver, CO. Located in a former air traffic control center, this expansive venue spans 40,000 square feet across three levels and includes three bars, an outdoor patio, and a diverse range of attractions.
Overview
Opening its doors in 2022, FlyteCo Tower has quickly become a cornerstone of entertainment and culinary delight in Denver, CO. Located in a former air traffic control center, this expansive venue spans 40,000 square feet across three levels and includes three bars, an outdoor patio, and a diverse range of attractions. Guests can enjoy bowling, mini-golf, arcade games, axe throwing, and more, all while indulging in the brewery's craft offerings and creative menu. Seamlessly merging fun, high-quality dining, and a lively atmosphere, FlyteCo Tower has established itself as a must-visit destination.
The Situation
With nearly 40,000 square feet of space, FlyteCo Tower faced challenges in maintaining consistent staffing levels across its expansive venue while ensuring seamless service in various areas. The venue's multiple seating zones, bars, and diverse ordering points required a system that could efficiently manage fluctuating guest volumes and offer a wide range of ordering options without escalating labor costs. Traditional staffing models and legacy POS systems proved inadequate, prompting FlyteCo Tower to seek out GoTab's innovative solutions.
The Solution
FlyteCo Tower implemented GoTab’s comprehensive suite of solutions to address its unique challenges and elevate the guest experience. By integrating GoTab’s Handheld POS devices, the venue maintains the high-touch hospitality its patrons expect in traditional service areas, such as seated dining zones and bars. This allows servers to efficiently manage orders, provide personalized service, and keep up with the fast-paced environment.
Across the gaming areas, FlyteCo Tower leverages GoTab’s QR code ordering system, enabling guests to place orders directly from their phones without leaving their activities. This not only enhances convenience but also reduces wait times, ensuring that the fun never has to pause for a drink or a bite to eat.
“Managing such a large space without GoTab would make staffing ridiculous. GoTab allows us to implement a hybrid-service model, seamlessly using both Handheld POS devices and QR Codes throughout our venue to serve large volumes of customers in both our outdoor and indoor areas."
Morgan O'Sullivan, Co-Owner, FlyteCo Tower
To streamline back-of-house operations, FlyteCo Tower utilizes GoTab’s Kitchen Display System (KDS) for efficient order routing. This system ensures that orders from both handheld devices and QR codes were seamlessly communicated to the kitchen, reducing errors and speeding up service. Additionally, GoTab's two-way text communication feature allows for real-time updates between staff and guests, further enhancing service accuracy and guest satisfaction.
Together, these solutions enable FlyteCo Tower to effectively manage its large space, optimize staffing, and deliver a consistent, high-quality experience across all areas of the venue.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
.webp)
