A Cornerstone of Entertainment and Culinary Delight in Denver CO
Opening its doors in 2022, FlyteCo Tower has quickly become a cornerstone of entertainment and culinary delight in Denver, CO. Located in a former air traffic control center, this expansive venue spans 40,000 square feet across three levels and includes three bars, an outdoor patio, and a diverse range of attractions. Guests can enjoy bowling, mini-golf, arcade games, axe throwing, and more, all while indulging in the brewery's craft offerings and creative menu. Seamlessly merging fun, high-quality dining, and a lively atmosphere, FlyteCo Tower has established itself as a must-visit destination.
The Situation: 40K Square Feet With Multiple Service Zones
With nearly 40,000 square feet of space, FlyteCo Tower faced challenges in maintaining consistent staffing levels across its expansive venue while ensuring seamless service in various areas. The venue's multiple seating zones, bars, and diverse ordering points required a system that could efficiently manage fluctuating guest volumes and offer a wide range of ordering options without escalating labor costs. Traditional staffing models and legacy POS systems proved inadequate, prompting FlyteCo Tower to seek out GoTab's innovative solutions.
Delivering Personalized, Responsive Service with GoTab's Handheld POS
FlyteCo Tower implemented GoTab’s comprehensive suite of solutions to address its unique challenges and elevate the guest experience. By integrating GoTab’s Handheld POS devices, the venue maintains the high-touch hospitality its patrons expect in traditional service areas, such as seated dining zones and bars. This allows servers to efficiently manage orders, provide personalized service, and keep up with the fast-paced environment.
Across the gaming areas, FlyteCo Tower leverages GoTab’s QR code ordering system, enabling guests to place orders directly from their phones without leaving their activities. This not only enhances convenience but also reduces wait times, ensuring that the fun never has to pause for a drink or a bite to eat. Plus, using GoTab's RFID Pass, guests can open tabs with pre paid RFID cards and have a seamless self-pour beverage experience without the venue requiring any extra staff.
“Managing such a large space without GoTab would make staffing ridiculous. GoTab allows us to implement a hybrid-service model, seamlessly using both Handheld POS devices and QR Codes throughout our venue to serve large volumes of customers in both our outdoor and indoor areas."
Morgan O'Sullivan, Co-Owner, FlyteCo Tower
To streamline back-of-house operations, FlyteCo Tower utilizes GoTab’s Kitchen Display System (KDS) for efficient order routing. This system ensures that orders from both handheld devices and QR codes were seamlessly communicated to the kitchen, reducing errors and speeding up service. Additionally, GoTab's two-way text communication feature allows for real-time updates between staff and guests, further enhancing service accuracy and guest satisfaction.
Together, these solutions enable FlyteCo Tower to effectively manage its large space, optimize staffing, and deliver a consistent, high-quality experience across all areas of the venue.
Looking to optimize operations? Explore our Eatertainment Features and request a demo today
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