Elevating Fast Casual Dining with Versatile Self Ordering Kiosks
Fast casual dining is a vibrant and dynamic sector of the restaurant industry, and staying competitive requires a commitment to efficiency and exceptional service. With the integration of self-ordering kiosks and a fast casual POS system, establishments gain the flexibility to shift between service models while optimizing everyday processes.
Fast casual dining is a vibrant and dynamic sector of the restaurant industry, and staying competitive requires a commitment to efficiency and exceptional service. With the integration of self-ordering kiosks and a fast casual POS system, establishments gain the flexibility to shift between service models while optimizing everyday processes. This dynamic duo empowers businesses to provide an outstanding guest experience in both low-staff situations and high-touch hospitality settings. In this blog, we'll explore how this powerful combination streamlines operations, freeing up staff to provide superior service, and offers real-time insights that enhance the dining experience.
Effortless Service Model Shifting
The ability to pivot between different service models is a hallmark of modern fast casual dining, and this is where the synergy of self-ordering kiosks and a fast casual POS system truly shines. In low-staff situations, such as peak hours or unexpected rushes, self-ordering kiosks take the lead by automating the ordering process, thus reducing the burden on staff. This not only speeds up order processing times but also minimizes bottlenecks, ensuring a smoother customer experience even when staff resources are limited.
When it comes to high-touch hospitality settings, where personalized interactions and attention to detail are paramount, a fast casual POS system takes the stage. It equips staff with real-time insights at their fingertips. From knowing a guest's favorite dishes to identifying special occasions, the fast casual POS system provides staff with the data they need to create personalized moments that elevate the overall dining experience. Staff can make tailored recommendations, offer top-tier service, and ensure each customer feels genuinely valued and attended to.
Streamlining Operations for Enhanced Guest Experiences
Self-ordering kiosks, in tandem with a fast casual POS system, streamline everyday processes, freeing up staff to provide outstanding service. These digital innovations automate routine tasks, reducing the risk of errors and simplifying the ordering process for customers. This enhanced efficiency, critical during high-demand periods, significantly improves the order processing times, thereby ensuring a smoother customer experience.
With self-ordering kiosks in place, staff can focus on maintaining the cleanliness and ambiance of the dining area, creating an inviting space for guests. They have the bandwidth to engage in personalized interactions and ensure an unforgettable visit for each customer. It's all about making fast casual dining more than just a meal; it's an experience to cherish.
Fast casual dining's dynamism is met with versatile service models and streamlined operations when self-ordering kiosks and a fast casual POS system come together. The dual benefits of automating mundane processes during high-demand situations and delivering high-touch hospitality make this combination a game-changer for the industry. Whether you need to enhance operations in low-staff situations or provide personalized service during high-touch dining experiences, this dynamic duo provides the flexibility and tools to meet your goals. As fast casual dining evolves, the use of this technology-driven approach sets new standards for excellence, ensuring a memorable dining experience for all.
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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