Case Studies

Elevating Guest Experience & Efficiency at Pickleball Zone

Located in Porter, Texas, Pickleball Zone is an innovative indoor sports facility designed to cater to the rapidly growing pickleball community. With 10 indoor pickleball courts, an indoor golf simulator, and a spacious bar and lounge area, Pickleball Zone is quickly gaining traction as a destination for both competitive and social players.

A New Kind of Sports & Entertainment Venue

Since opening in December, Pickleball Zone has already welcomed over 3,000 unique visitors and established a membership base of 350+ players. Recognizing the need to expand beyond just sports, the owners sought to grow their bar and hospitality services—offering a mixology-focused bar, live music, and a welcoming atmosphere for both players and non-players alike.

The Challenge: Integrating Technology for Seamless Operations

With a rapidly growing business, Pickleball Zone faced several key operational challenges:

Managing bar service and guest orders efficiently across a large venue.
Integrating their POS with CourtReserve, the platform used for scheduling court reservations.
Allowing members to charge purchases to their accounts in a seamless way.
Balancing technology-driven solutions while maintaining a personal touch with guests.

After evaluating different solutions, Pickleball Zone chose GoTab for its flexibility, seamless integration with CourtReserve, and guest-centric ordering experience.

The GoTab Solution: Enhancing Service Without Losing Hospitality

GoTab’s versatile POS system helps Pickleball Zone optimize its operations while allowing members and guests to easily place orders and make payments. Key benefits of the GoTab implementation include:

Seamless CourtReserve Integration – Members can charge drinks and other GoTab purchases to their CourtReserve accounts, enhancing convenience.
Scalability & Growth – As Pickleball Zone expands its food and beverage offerings, they are leveraging GoTab to support its full-service mixology bar and guest orderings during live event nights.

"Our goal is to provide a top-tier experience for our guests, whether they're here to play or simply enjoy a great cocktail. GoTab has given us the flexibility to grow our bar while keeping operations efficient. GoTab’s account management support has been outstanding. We cannot run efficiently without live support when we need it. The CourtReserve integration works well for our members, and we appreciate the convenience it provides as we continue refining our operations."

— Ken, Owner of Pickleball Zone

Results: A Winning Combination of Sports & Hospitality

With GoTab’s POS, Pickleball Zone can successfully evolve into more than just a sports facility to become a full-fledged entertainment destination. The implementation of guest-friendly, scalable technology allows them to boost revenue by growing their bar and expanding offerings and enhance the customer experience with a seamless, integrated ordering system.

Looking Ahead: Expanding with Confidence

As Pickleball Zone continues to grow, they plan to enhance their bar experience, add food truck partnerships, and further refine their guest flow and service efficiency. With GoTab in place, they are well-positioned to scale their operations while maintaining exceptional hospitality and service.

The Benefits

Seamless Integration for Convenience – With GoTab’s integration with CourtReserve, members can effortlessly charge food and beverage purchases to their accounts, streamlining transactions and enhancing their overall experience.

Scalable Technology for Growth – As Pickleball Zone expands, GoTab supports their evolving needs, from a full-service mixology bar to high-volume guest orders during live events, ensuring smooth operations at any scale.

Enhanced Hospitality & Revenue – By implementing GoTab, Pickleball Zone transforms into a premier entertainment destination, increasing revenue through bar expansion while maintaining a seamless, guest-friendly ordering system.

Features

All-in-One POS

Kitchen Display System

Manager App

CourtReserve Integration

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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