Elevating Restaurants With GoTab's Kitchen Display System
In today's competitive restaurant industry, providing a flawless dining experience is crucial for success. Every aspect, from order accuracy to lightning-fast service, contributes to customer satisfaction and your bottom line. GoTab's Kitchen Display System (KDS) is a powerful tool designed to address these challenges and empower your restaurant to thrive.
In today's competitive restaurant industry, providing a flawless dining experience is crucial for success. Every aspect, from order accuracy to lightning-fast service, contributes to customer satisfaction and your bottom line. GoTab's Kitchen Display System (KDS) is a powerful tool designed to address these challenges and empower your restaurant to thrive.
Unmatched Efficiency in the Kitchen
Gone are the days of managing chaos with paper tickets and miscommunication. GoTab's KDS streamlines your entire operation by consolidating orders into a unified digital platform. This empowers your kitchen staff with a clear view of all incoming orders, allowing them to prioritize and prepare meals efficiently. Real-time updates ensure everyone is on the same page, minimizing errors and maximizing productivity.
Empowering Two-Way Communication
GoTab's KDS goes beyond basic order tracking. Its unique two-way text communication feature bridges the gap between your front-of-house staff and the kitchen. This allows guests to easily convey special requests or modifications directly, ensuring their dietary needs and preferences are met. Whether it's a gluten-free bun or extra spice on the wings, the kitchen receives this information instantly, guaranteeing a delightful and personalized dining experience for every guest.
Keeping Guests Informed and Engaged
Transparency is key to building trust and keeping your customers happy. GoTab's KDS provides real-time order updates, allowing guests to track the progress of their meals. This eliminates the need for them to flag down servers or wonder about wait times. Empowered with this knowledge, they can relax, socialize, or explore your restaurant with confidence, knowing their food is being prepared with care.
The Recipe for Restaurant Success
GoTab's KDS offers a powerful recipe for restaurant success through its real-time communication and order tracking features:
Boosted Efficiency: Streamlined order management translates to faster service, reduced wait times, and a happier staff.
Enhanced Accuracy: Clear digital orders minimize errors and ensure every meal meets your guests' expectations.
Seamless Guest Communication: Two-way communication empowers guests to personalize their dining experience, fostering satisfaction and loyalty.
Improved Customer Experience: Real-time order updates keep guests informed and relaxed, creating a more positive and engaging environment.
By implementing GoTab's KDS, you can revolutionize your restaurant operations, improve profitability, and most importantly, create a dining experience that keeps your customers coming back for more. This innovative technology fosters a smooth workflow, exceptional customer service, and a competitive edge in the ever-evolving restaurant industry.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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