How a modern Country Club POS Elevates Experiences
The world of country clubs is a realm of prestige, where every member expects nothing less than the finest in service and experience. These esteemed establishments are a sanctuary for luxurious leisure, where the ordinary just won't do. To cater to these exclusive demands, GoTab has meticulously crafted Country Club POS features.
The world of country clubs is a realm of prestige, where every member expects nothing less than the finest in service and experience. These esteemed establishments are a sanctuary for luxurious leisure, where the ordinary just won't do. To cater to these exclusive demands, GoTab has meticulously crafted Country Club POS features that are designed to optimize operations, redefine the member experience, and set new standards of guest service in country clubs.
Raising the Bar in Country Club Service
Country club members are known for their high expectations. They don't just seek service; they demand an experience that is nothing short of extraordinary. Every interaction, every moment, should be exceptional. This unique context requires a tailored approach that addresses these elevated expectations. In this, GoTab has excelled, providing a platform that ensures your country club members receive more than just service; they receive exceptional service.
Seamlessly Integrated Systems
Effortless operations are at the heart of any successful country club. GoTab understands this and offers solutions that can seamlessly integrate into your club's current setup. Be it your reservation system, CRM, or membership management, GoTab's platform synchronizes with your existing tools, ensuring operations run smoothly. This integration simplifies day-to-day tasks and allows your staff to focus on what they do best: creating unforgettable member experiences.
Elevating the F&B Experience
The food and beverage experience is a vital part of any country club, and GoTab's platform has been meticulously crafted to enhance every aspect. From the golf course to poolside service, GoTab provides the power of contactless ordering. This feature ensures members can enjoy exquisite dining experiences while lounging by the pool or finishing up a round of golf. Further, with personalized promotions and real-time communication, GoTab empowers your club to curate moments that will stay etched in your members' memories.
Curating Exceptional Experiences
GoTab allows your country club to create moments that go beyond exceptional. These moments are unforgettable. Through personalized promotions and real-time communication, your club can provide experiences that resonate with each member, ensuring that every visit is special. The delight in these moments is a testament to your club's commitment to excellence.
Building Member Loyalty
Exceptional moments are more than just fleeting pleasures; they are the foundation of strong, lasting member relationships. GoTab's solutions are designed to foster loyalty among your members. By consistently delivering personalized, extraordinary experiences, your country club can count on members who return again and again.
Country clubs represent the epitome of luxury and exceptional service. With GoTab's tailored solutions, every interaction becomes seamless, every experience becomes exceptional, and every member takes away memories to cherish. Tradition is valuable, but it's the unforgettable moments that truly set a country club apart. Elevate your country club's service standards with GoTab, where service isn't just a tradition; it's an unforgettable experience.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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