GoTab and iPourIt Power Convenience at Indiana’s First Dog Park Bar, Crate Escapes
GoTab, a leading Point of Sale (POS) platform, proudly announces its partnership with Crate Escapes, Indiana’s first dog park bar. Located across from Grand Park in Westfield, this unique venue offers an innovative experience for dogs and their humans, combining off-leash play areas with a café, bar, counter-service restaurant, and event space.
GoTab and iPourIt Power Convenience at Indiana’s First Dog Park Bar, Crate Escapes
GoTab, a leading Point of Sale (POS) platform, proudly announces its partnership with Crate Escapes, Indiana’s first dog park bar. Located across from Grand Park in Westfield, this unique venue offers an innovative experience for dogs and their humans, combining off-leash play areas with a café, bar, counter-service restaurant, and event space.
Crate Escapes features a sprawling 3.2-acre facility where guests can relax, socialize, and enjoy a variety of offerings, including coffee, espresso drinks, and food from multiple vendors. Utilizing GoTab’s advanced Point Of Sale, Handheld POS, and Mobile Ordering, guests can place food and drink orders directly from their phones, no matter where they are in the park—ensuring they never lose sight of their dogs. The advanced multi-vendor ordering experience allows guests to order across different vendors with ease and share tabs with friends, while real-time notifications from Kitchen Display Systems ensure they know exactly when and where to pick up their orders.
The partnership between GoTab and Crate Escapes is further enhanced by GoTab’s seamless integration with iPourIt, offering a revolutionary self-serve tap wall experience. Patrons can quickly refill their drinks, from beer to wine and cider, without needing to wait for a bartender. The integration enables guests to use tap cards that sync effortlessly with the POS system, offering convenience and freedom in a setting where pets and their owners are constantly on the move. This self-serve experience not only saves time but also enhances the flexibility and variety for guests, allowing them to sample different drinks in smaller portions.
“We are excited to partner with GoTab because it’s a system that understands our unique concept,” said the team at Crate Escapes. “Being able to order food and drinks from anywhere in the park is a game-changer for our guests, especially for those who don’t want to leave their pets unattended. Plus, the iPourIt integration makes grabbing a quick drink easy, and it’s a fun, engaging experience that we believe will drive more people to our venue.”
With Crate Escapes' plans for doggy daycare, dog baths, and an exciting lineup of community events like breed meet-ups, live music, and trivia, GoTab will elevate the experience for both humans and their four-legged friends. This partnership brings together flexibility, convenience, and innovative technology in a lively social environment.
For more information about Crate Escapes, and to plan your visit, check out Crate Escapes.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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