GoTab Integrates with Compeat to Maximize Profitability
Faced with no semiconductor chips for their ordering machines, restaurants pivot away from human servers and toward contact-less ordering. Read more!
Further Providing Operators with an Enhanced Restaurant Technology Ecosystem, to better serve their guests
As noted in a recent PR Newswire Article, more restaurants are turning to new ways of menu ordering. The Arlington, Va., company GoTab offers integration with Compeat, a pioneer in feature-rich restaurant back office, workforce and business intelligence software. Due to this, hospitality operators can save time by accessing all operational insights on the GoTab platform.
In Efforts of Creating Maximum Profitability
"We always strive to enhance our GoTab features while seeking best-of-breed technology partners who can further help our operators be even more efficient and profitable," said GoTab CEO Tim McLaughlin. Working with Compeat now means that operators will have access to both the most comprehensive accounting, back office workforce in combination with a contactless ordering and payment system that is ahead of its other competitors out in the current market.
"The integration allows us to quickly access key sales and labor data… We are then able to use that data to continuously adjust our operational game plan while staying organized, ultimately giving us more time to dedicate to delivering a superlative guest experience across our locations."
Gregg Frazer, VP of Hospitality at Stone Brewing
Stone Brewing Partnership in Action
With the example of Stone Brewing World Bistro & Gardens and taprooms, located throughout California. They have benefited from the GoTab/Compeat integration, which is on full display. Where the VP of Hospitality Gregg Frazer has been able to leverage the complete integration to adjust Front and Back of house operations in their different restaurants and taprooms.
Simply from One vendor, one contact, and one login all of their business needs. GoTab shares Compeats' love for serving the restaurant industry thus bringing innovation to hospitality operators, aligning directly with Compeats' mission to help restaurants thrive.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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