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GoTab Sync for Cloud and On Premises Keeps Business Running Smoothly – Even Without Internet!

For years, GoTab has been the go-to cloud platform for busy venues that need fast, flexible ordering and payment solutions. Now, the company has upped the game with the ability to run their system completely on premises, ensuring no interruptions—even if the Internet takes a break.

February 5, 2025 – Arlington, VA – GoTab, the entertainment commerce platform revolutionizing how customizers order and pay, just made dining and entertainment experiences even better with its newest feature: GoTab Sync for Cloud and On Premises. The new capability allows bars, restaurants, and entertainment venues to remain fully operational even when internet connectivity to the venue is lost, enhancing both the guest experience and operational efficiency.

For years, GoTab has been the go-to cloud platform for busy venues that need fast, flexible ordering and payment solutions. Now, the company has upped the game with the ability to run their system completely on premises, ensuring no interruptions—even if the internet takes a break.

“GoTab’s cloud-native architecture has offered our customers innumerable benefits, enabling guests and staff to collaborate on a shared ordering and checkout experience,” says Tim McLaughlin, CEO and Co-Founder of GoTab. “By adding GoTab Sync for Cloud and On Premises, we are now combining the scalability and adaptability of the cloud with the continuity of operations unique to on-premises setups. It's a win for both operators and guests.”

‍Never Skip a Beat with GoTab Sync
In the event of an internet disruption, GoTab's cloud operators can swiftly switch to GoTab on-premises, where they can benefit from an array of features that exceed those of legacy cloud POS providers. Cloud users can manage orders, share tabs across fixed and mobile POS systems, kiosks, kitchen displays and printers, manage inventory and process payments. This new capability doesn’t just make life easier for managers and staff; it also ensures a smoother experience for guests. Whether customers order at a kiosk or place an order at the table, GoTab Sync for Cloud and On Premises keeps the process quick and hassle-free, even when the internet isn’t cooperating.

‍What Makes GoTab Sync for Cloud and On Premises Stand Out?
If the internet cuts out, GoTab’s system automatically switches to an on-premises setup, allowing businesses to keep running without a hitch. Here’s how it stands out:

  • Full Tab Sharing: GoTab continues to operate with a shared tab model for POS users while running on premises, whether fixed or handheld POS, Kiosk devices and payment terminals. 
  • Complete Payment Options: GoTab standalone payment terminals will continue processing debit and credit cards, and cash drawers will also function as normal.
  • Kitchen Display System and Printer Operations: KDS screens continue to show orders taken on POS terminals and operators will be able to bump tickets and print.
  • Automatic Detection: When GoTab detects an internet disruption, POS and KDS users are notified in-app with a banner alert. Operators can also proactively switch to on-premises mode at their discretion.
  • Local Storage: In the event of an internet disruption, GoTab retains transaction records and other relevant data on the local device. Whether the disruption is due to a poor signal, internet outages, or being in a remote location, the local data storage capability ensures that ongoing transactions are not interrupted. 
  • Automatic Syncing: Once internet access is restored, GoTab devices will synchronize locally stored data with the cloud. This seamless process minimizes the risk of data loss, ensuring that all records are captured and accounted for.

Learn More About GoTab Sync for Cloud and On Premises Today
GoTab Sync for Cloud and On Premises is available to select customers in our Beta Test Program through the end of February and for public release shortly thereafter. Complete the form to download the fact sheet or contact your GoTab account manager to learn more.

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‍About GoTab
GoTab empowers hospitality operators with a flexible, guest-centric platform designed to enhance guest experiences while driving operational efficiency. Featuring an advanced point-of-sale system, Kitchen Display Systems (KDS), RFID technology, Self-Ordering Kiosks, and a suite of integrated tools, GoTab helps operators meet their unique needs in an ever-evolving industry. Processing over $500 million annually in gross merchandise value (GMV) and operating across 39 U.S. states and Canada, GoTab is trusted by restaurants, breweries, food halls, hotels, and large venues. Request a demo to learn more.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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