GoTab’s Manager App empowers operators to run their business better, whether they are on- or off-premise. Its mobile dashboard provides transparency into valuable reporting and analytics and gives operators total control over menu, kitchen and inventory management as well as real-time loyalty and discounts for improved guest service.
Leading restaurant commerce platform launches native mobile app, providing operators with data, transparency and ability to streamline operations in real-time
GoTab, a leading restaurant commerce platform, today announced the launch of its Manager App, a native mobile application delivering centralized access to management tools that improve daily operations and guest experiences on the go. Available in the App Store and Google Play, the Manager App provides GoTab Operators deep visibility into store-level reporting and unmatched features that enable restaurant, brewery and other venue management to make smart decisions that optimize operations, improve profitability and enhance the guest experience instantaneously.
In order to scale efficiently, operators need full transparency into what’s going on inside the four walls of their business, even when they’re not there. With the Manager App, we’re providing detailed access to real-time data at one or all locations, allowing managers to make immediate changes to shifts, menus, inventory and more, from anywhere using their mobile device. This will be a game-changing solution for operators focused on growth and multi-unit efficiency.
Tim McLaughlin, CEO and Co-Founder
Designed for ease and visibility, GoTab’s Manager App empowers operators to run their business better, whether they are on- or off-premise. Its mobile dashboard provides transparency into valuable reporting and analytics and gives operators total control over menu, kitchen and inventory management as well as real-time loyalty and discounts for improved guest service.
With the GoTab Manager App, operators can drive efficiency through tools including:
Operate: Control operations with the ability to view previous tabs, instantly refund or close open tabs as well as proactively interact with guests via two-way SMS or email communication based on real-time customer feedback.
Configure: Update menus, products, and schedules on the fly. Keep up with the demands of a changing shift. Accommodate a last-minute event or guests with customizable and open zones (revenue centers) in minutes.
Adapt: Meet the demands of seasonality, weather, or bolster quick demand via flash sales. Rules and notices allow you to quickly adapt with discounts, promotions and business updates. Manage digital gift cards and quickly add guests to new segments on the go.
Understand: Manage kitchen inventory and update stock on the fly, access daily sales and product mix summaries. Set up accounting streams to fit any operation and use data and reporting tools to view payments, deposits and more.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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