Most software companies never really talk about their customer service. They view it as an important, but tangential, part of the product. In fact, the best software companies make sure their support is available when it’s needed, in the medium (phone, text, chat, bot, etc.) that is most efficient for their customers and their business.
That’s not the case in the POS space. The typical POS customer rarely gets their question answered timely or efficiently. If they do, it’s probably because they’re paying a premium price for the privilege. That’s fine if their POS supports simple use cases like taking orders and collecting payment. The problem is that the best POS systems stopped being that simple years ago.
The best POS systems of course, manage ordering and payment. But they are also relied upon to manage the just-in-time logistics of the kitchen, forecast demand, run loyalty programs and a host of other important functions. They have hooks into every part of the operation. With this level of complexity, round-the-clock support isn’t a luxury. It’s a necessity.
That’s where GoTab is different. We provide 24/7x365 assistance by real humans, and staff our customer support team with hospitality veterans. Why is this crucial? Because hospitality veterans comprehend the nuances of your hospitality business. They understand the urgency of a kitchen in full swing, a bar at its busiest, and the pace of a restaurant during the dinner rush.
Providing 24/7x365 support by actual humans is a big investment for a company at our growth stage. We make it because we know our system is running business critical functions and because restaurants don't adhere to a 9-to-5 schedule, so why should their support?
The support we offer is more than just a service; it's a philosophy. It's about being available, being present when we’re needed, and investing in our customers’ success.
Check out our Restaurant POS Features and request a demo today to learn how we can optimize your operations.
