In the dynamic world of the hospitality industry, flexibility and adaptability are not just advantageous; they are essential for success. As the industry continues to evolve and respond to changing circumstances, businesses require partners who can keep pace with these transformations. This is where GoTab's groundbreaking "no lock-in" philosophy comes into play.
In the dynamic world of the hospitality industry, flexibility and adaptability are not just advantageous; they are essential for success. As the industry continues to evolve and respond to changing circumstances, businesses require partners who can keep pace with these transformations. This is where GoTab's groundbreaking "no lock-in" philosophy comes into play.
A Unique Approach
Unlike many of our competitors, GoTab operates on a simple premise – we believe in earning your business every month. This translates to no long-term contracts, no binding commitments, and no inflexible obligations. We understand that your needs can evolve, and we've designed our model to be as flexible as your business.
Breaking Free from Hardware Limitations
We recognize the significance of choice and independence. That's why GoTab does not impose hardware restrictions on our customers. You are not limited to using our hardware exclusively. We empower you to make the best decisions for your business, whether that involves utilizing your existing equipment or exploring new options.
Adapt & Thrive
New trends arise, customer preferences evolve, and external influences can impact your business. We are your partner on this journey, and our no lock-in philosophy means that we are committed to delivering value consistently, whether your business scales, develops new needs, or integrates with changing technologies.
Additionally, our open API is designed to empower you to make adjustments based on your unique requirements. We believe in flexibility, and our technology allows you to tailor your solutions to fit your evolving needs seamlessly. As your business grows and changes, GoTab stands ready to support your journey to success.
With GoTab, there are no chains, no restrictive contracts, and no hardware limitations to hold you back. Embrace the freedom to innovate and adapt in an industry where change is the only constant. Choose GoTab, where your success is our top priority, month after month.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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