Check out our webinar on how to best use GoTab to prepare for the Holiday Season!
Thanksgiving is coming up and people will be eager to pre-order their Thanksgiving Day meals. Continue reading to find out more ways in which GoTab can help you prepare for the Holidays.
The Most Effective Features You Can Use For The Holidays
Holiday Presale Menus
With the Holidays coming up, people will be eager to begin pre-ordering their meals.
Set up a presale menu using the standard take-out feature, or using the pick up time slots/windows.
Set up a time frame for when customers should be able to start & stop placing their orders.
Assign a pick up date and time for the presale orders.
Control availability and number of orders that can be placed.
Add fees or gratuity to be auto-applied.
Once orders are placed, you’ll have intel to ensure smooth inventory planning.
Create a "Email Station" for these pre-orders in order to keep them off the kitchen printers as you will not need them to print right away.
Inventory
How to set stock levels for holiday items.
Once you have your holiday menu uploaded, you're able to set your inventory levels for each item. Simply, go under Operate and find "inventory".
How to have items automatically disable from your menu once they sell out.
Once you are done inputting your stock levels, select the action you would like to happen when the product goes out of stock. Do this under the column names "Out of Stock Action". You have the option of disabling it, 86ing it or doing leaving it as is.
Notices
What is a notice and what is it used for?
A notice is mass communication to all of your guests. Once a QR code is scanned, it will pop up for all of your guests. It is completely customizable for whatever you want your guests to see. You're able to tell your customers your new offerings and pick up hours. Link to presale menu to make it easier for guests.
How to set up a notice.
In the manager dashboard, under Configure, find "notices". There, you have the ability to select where the notices will appear, for how many days, when, as well as add any buttons that you'd like.
Pack/Route
What is Pack & Route?
Under Operate, you'll be able to find the Pack & Route tab. This page streamlines your pick-up/delivery orders and allows you to print packing slip directly from there.
How to optimize routes for delivery drivers.
Select an order date or range and update how many drivers will be available on that date. You'll be able to calculate the routes and it will optimize them for you based on the orders you have scheduled.
Your Subscribers
We know it's important for you to incentivize customers to take advantage of all your Holiday offerings before the rush. You do have a list of customers who have opted in to receive email communication from you.
You can find them under Reports in the "subscribers' tab.
Export that list and email them directly about all of your new offerings.
Send them a discount specific to them to take advantage of during the Holidays.
Do you have more questions as to what you can do to prepare for the Holidays?
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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