Integrating Shipday’s AI-Powered Direct Delivery with Your Restaurant’s POS System
Efficient delivery services are crucial for hospitality operations. The integration of Point of Sale (POS) systems with Shipday offers several advantages for your restaurant.
What is Shipday?
Shipday is an easy-to-use software platform designed for restaurants, ghost kitchens, ultra-fast grocery deliveries, and other small businesses to manage local deliveries. Powered by smart automation, real-time location tracking, and SMS notifications, Shipday helps thousands of businesses globally save time and money while delighting customers.
Manage Deliveries & Drivers: Efficiently manage your operations with real-time driver locations, automated driver assignment, and built-in access to third-party delivery services, all conveniently available on web, phone, and tablet
Customer Satisfaction: Delight your customers in real-time with live driver tracking, instant feedback, text notifications, and delivery confirmation via text and email
Mobile App for Drivers: For drivers, we offer a mobile app for easy access to order information, built-in chat functionality, proof-of-delivery features, and route optimization capabilities
The Power of Shipday and POS Integration:
Accurate Order Transmission: Manual data entry can lead to errors, such as mix-ups or missing items. Integration between POS and Shipday minimizes these mistakes.
Streamlined Communication: Orders are transmitted directly from the POS system to Shipday, reducing the risk of miscommunication.
Route Optimization: Shipday’s intelligent routing algorithms optimize delivery routes. Drivers take the shortest paths, saving time, fuel, and operational costs.
Dynamic Adjustments: Shipday adapts to real-time traffic conditions, ensuring timely deliveries even during peak hours.
Lower Labor Costs: Employees can focus on providing excellent service rather than manual data entry and delivery tracking, reducing labor and operational costs.
Reduced Workload: Automated processes reduce the burden on restaurant staff, allowing them to concentrate on customer interactions.
In summary, the integration of POS systems with Shipday offers a win-win situation for restaurants. Faster deliveries, reduced errors, optimized routes, enhanced customer experience, and improved operational efficiency contribute to overall success. If you’re a restaurant owner, consider implementing this integration to stay competitive in the ever-evolving food delivery industry!
Try Shipday for free and see how it can help you better manage your deliveries while enhancing customer satisfaction!
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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