Running a hospitality venue with multiple floors, rooms, or service zones brings serious complexity. From seating to staffing, communication to check management, the more zones you operate, the more likely you are to run into friction—especially if your point-of-sale system wasn’t built to handle it.
Here’s How GoTab Makes It Easy
Running a hospitality venue with multiple floors, rooms, or service zones brings serious complexity. From seating to staffing, communication to check management, the more zones you operate, the more likely you are to run into friction—especially if your point-of-sale system wasn’t built to handle it.
Many restaurant operators struggle with:
Servers having to run back and forth to terminals on different floors
Guests experiencing inconsistent service depending on where they’re seated
Confusing table maps that don’t reflect real-world layouts
Long wait times for reorders or checkouts in hard-to-reach areas
These problems are even more challenging when venues offer hybrid service—like combining traditional server-led dining with self-ordering zones, bar areas, private rooms, and outdoor patios.
GoTab was designed to support the operational complexity that comes with modern hospitality spaces. Whether you have two floors or twenty different service zones, GoTab adapts to your layout—not the other way around.
With our flexible Zone Management tools, you can define every area of your venue—bar, rooftop, mezzanine, patio, private dining room—and assign specific service rules to each one. Want table service downstairs and self-ordering via QR on the roof? No problem. You control how guests order and how staff interact with each area.
No Running to the Terminal
Because GoTab is fully mobile, your team isn’t tied to a central POS terminal. Servers can take orders, send them to the kitchen, and collect payment from anywhere—using their own mobile devices, GoTab handhelds, or even Samsung phones running the GoTab POS app (no card reader is required). This drastically reduces the back-and-forth and lets staff spend more time with guests, especially in zones that are harder to access.
Guests also have the option use Easy Tab—a seamless, mobile tab that follows them anywhere in the venue. Whether they’re at the bar, on the second floor, or out on the patio, they can order directly from their phone and pay when they’re ready—no need to flag down staff or close out at a terminal.
Smart Tab Management Across Zones
One of the biggest pain points for large scale restaurants is managing checks. With GoTab, tabs follow the guest. If someone starts with drinks at the bar, then moves upstairs for dinner, there’s no need to close and reopen a check. Their order history and tab go with them.
Operators also have full visibility into every tab, across every floor, in real time. That means fewer errors, faster service, and a smoother experience for both guests and staff.
Built for Flexibility and Growth
Whether you’re opening a second level, converting a patio, or launching event zones within your space, GoTab helps you scale without starting over. Our system grows with your venue and supports the kinds of layouts and service models traditional POS systems just can’t handle.
Ready to serve every guest, everywhere—without the chaos? Let GoTab simplify your operations and enhance your service across every floor and every zone. See GoTab in Action and learn how we help dynamic venues thrive.
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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