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Scheduling Gift Cards Made Easy with GoTab

When it comes to driving incremental revenue, increasing guest loyalty, and creating memorable moments, gift cards remain one of the most powerful tools in hospitality. And now, GoTab operators have a new way to boost engagement and streamline the gifting experience: Scheduled Electronic Gift Cards.

With this upgrade, your team can enable guests to pick the perfect moment for a digital gift card to arrive—whether they’re planning ahead for birthdays, holidays, anniversaries, or surprise “just because” moments.

Here’s everything you need to know.

A Better Gifting Experience for Guests

GoTab’s new scheduled gift card functionality makes gifting frictionless and fully automated—no more setting reminders, no more last-minute scrambling. Guests simply choose an amount, enter recipient information, select a future date, and GoTab takes care of the rest.

From the ecommerce page, buyers will see all the familiar gift card purchase fields plus a new “Send Time” option. This lets them:

  • Select any future date
  • Add a personalized message
  • Purchase a digital gift card in advance
  • Trust that GoTab will automatically deliver it at the exact date and time selected

Whether it’s a $100 birthday surprise or a thoughtful $5 holiday token, it’s as easy as checkout and done.

Simple Configuration for Operators

Setting up scheduled gift cards is straightforward. You can enable the feature directly within their gift card processor:

  1. Open the gift card processor settings
  2. Ensure the processor is configured as a closed (non-open) product
  3. Turn on ecommerce gift card sales for one active processor
  4. Enable the new “Scheduled Gift Cards” toggle
  5. Save and begin offering scheduled gifting immediately

Operators can also enable this feature across multiple gift card processors if desired, though only one can power the ecommerce page at a time.

Flexible Sending Options: Email or SMS

For in-venue purchases at the POS, team members can now offer the same flexible scheduling options to guests making gift card purchases onsite.

Guests can choose:

  • Digital delivery via email
  • Digital delivery via text message (perfect for last-minute or mobile-focused gifting)

Just enter the guest’s information, choose the amount, select a future delivery date, and process payment. GoTab will handle the rest—delivering the digital card automatically when the time comes.

While physical gift cards cannot be scheduled (they must be created on the spot), the new functionality ensures digital options are more versatile and guest-friendly than ever.

Why Scheduled Gift Cards Matter

This feature isn’t just a convenience—it’s a revenue driver.

1. Boost Sales During Seasonal Peaks

Guests planning ahead for holidays, birthdays, graduations, and celebrations create a more predictable revenue curve.

2. Capture “Planned Giving” Moments

Often guests want to give a gift later, but purchase early. Scheduled gifting turns intention into completed sales immediately.

3. Reduce Operational Load

No need for staff to manually send digital cards at the right time—everything is automated.

4. Create a Better Guest Experience

Scheduling adds personalization and peace of mind, helping your brand deliver a premium gifting experience.

A Thoughtful Touch That Pays Off

GoTab’s Scheduled Electronic Gift Cards feature is a small enhancement with major impact. By empowering guests to plan ahead, operators can grow gift card revenue, create more memorable guest interactions, and streamline operations—all with tools built directly into the GoTab platform.

As the busy holiday season and gifting occasions roll in, operators now have another powerful, automated way to stay connected with their guests.

If you’d like help enabling scheduled gift cards or want to explore more ways GoTab can optimize your guest experience, our team is here to support you.

Ready to level up your gifting program?  Let’s talk about how GoTab can help.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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