Seamless Food Hall Operations at Revolving Kitchen
Nestled just north of the vibrant city of Dallas, Texas, Revolving Kitchen has been a culinary haven and a trailblazing force since its establishment in 2018. This sprawling cloud kitchen destination has evolved into a creative epicenter, hosting a diverse community of culinary creators in fully equipped ghost kitchens. With over 25 talented tenants, Revolving Kitchen serves as a culinary incubator, fostering innovation and collaboration.
Overview-
Nestled just north of the vibrant city of Dallas, Texas, Revolving Kitchen has been a culinary haven and a trailblazing force since its establishment in 2018. This sprawling cloud kitchen destination has evolved into a creative epicenter, hosting a diverse community of culinary creators in fully equipped ghost kitchens. With over 25 talented tenants, Revolving Kitchen serves as a culinary incubator, fostering innovation and collaboration.
Going beyond the traditional kitchen setup, Revolving Kitchen has redefined the dining experience through an innovative virtual food hall. This dynamic space features delivery and pickup centers, while also boasting a vast patio for those who prefer to savor their meals on-site.
The Situation
As Revolving Kitchen charts its course toward expansion with a new location in 2024, equipped with nearly 40 kitchens, a full-service bar, and inviting indoor and outdoor seating, the need for a streamlined ordering solution became paramount. The complexity of managing multiple menus under one roof, coupled with the demand for individualized menu management capabilities, presented a unique challenge. The manual process of managing payouts to each individual operator had become not only cumbersome but also a time-consuming endeavor.
Revolving Kitchen seeked an advanced ordering system that could seamlessly integrate the diverse menus, simplify operational processes, and facilitate swift and accurate payouts to each tenant.Enter GoTab Marketplace.
The Solution- Streamlined Operations, Seamless Ordering
Presently,GoTab operates in a dual capacity at Revolving Kitchen, seamlessly blending kiosk and traditional POS functionalities. The system's ability to manage multiple menus in one place aligns perfectly with the diverse culinary landscape of Revolving Kitchen.
In addressing a crucial operational need, GoTab has automated the payout process for individual operators. This not only saves time but also ensures accuracy in compensating the talents that call Revolving Kitchen home.
As Revolving Kitchen embarks on a new chapter with the much-anticipated unveiling of its second location,GoTab continues to be an integral part of this exciting culinary journey.
"We take care of the front of house operations, made possible with GoTab, and we let our operators do what they do best, produce and create masterpieces in the kitchen."
Amber Tarzwell- Director of Operations, Revolving Kitchen
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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