How GoTab Streamlines Food and Drink Service at Bowling Alleys
In the dynamic world of entertainment, bowling alleys are constantly seeking innovative ways to elevate the guest experience and streamline operations across such large spaces.In this article, we explore how GoTab can revolutionize food and drink service at bowling alleys, empowering them to offer a seamless and enjoyable experience to their guests.
Handling Food and Beverage Orders with Limited Staff:
One of the most significant challenges for bowling alleys is managing food and beverage orders, especially during peak hours with limited staff. Traditionally, guests had to endure long lines at the concession stand to place their orders, resulting in potential delays and frustration. However, with GoTab, this challenge is eliminated. The contactless ordering system allows guests to conveniently browse digital menus, customize their orders, and securely complete payments using their mobile devices. This streamlined process reduces wait times and frees up staff to focus on delivering exceptional service to their patrons in other operational areas like renting lanes, checking out shoes, and enhancing the hospitality experience.
No Rush to the Concession Stand:
Gone are the days of guests rushing to the concession stand between bowling games or missing out on the fun while placing their orders. Thanks to GoTab's convenience, guests no longer need to leave their lane or seating area to place an order. With the ease of mobile ordering, guests can place their food and drink orders at their own pace, from anywhere within the bowling alley. This seamless and efficient approach ensures that guests can fully immerse themselves in the fun and excitement without any disruptions.
Effortless Group Orders with Tab Control:
Organizing group orders can often be a logistical challenge for both guests and staff. However, GoTab's innovative Tab Control feature simplifies the process, making group orders effortless and enjoyable. Guests can open a tab and share it with any or all members of their party. All orders are "coursed" and organized to deliver together, ensuring that every member of the group receives their items simultaneously. This promotes camaraderie and allows guests to focus on bonding and creating lasting memories together.
With GoTab's advanced technology, bowling alleys can achieve the perfect harmony between fun and efficiency in their food and drink service. By streamlining the ordering and payment process with contactless capabilities, guests no longer need to rush to the concession stand, and group orders become a seamless experience with Tab Control. The result is an elevated guest experience, increased operational efficiency, and a bowling alley that stands out as a prime destination for unforgettable entertainment.
Book a demo or schedule a call with our knowledgeable team at GoTab to see firsthand how our POS system can revolutionize your bowling operations. Contact us today and let's embark on this exciting journey together!
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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