Best Practices

Your Guide to Choosing the Right Restaurant POS System

Understanding Your Needs and Goals

Before diving into the various POS system options available, it's essential to understand your unique needs and goals as a new restaurant owner. Consider factors such as the type of cuisine you'll be serving, your target audience, anticipated order volume, and growth plans. Having a clear understanding of your specific requirements will guide you in choosing a POS system that aligns perfectly with your vision for the restaurant.

Streamlining Operations & Efficiency 

Efficiency is paramount in the restaurant industry, and a well-designed POS system can streamline your operations from day one. Look for features such as intuitive interfaces, easy menu setup, and simplified order management. These functionalities will empower your staff to take orders quickly, reduce errors, and enhance overall efficiency. With GoTab's POS system, you can optimize workflows and ensure smooth operations, allowing you to focus on providing exceptional dining experiences.

Tableside Ordering and Payment Processing

Tableside ordering and payment processing have become increasingly popular, enhancing customer experiences and improving service speed. Consider a POS system that enables your staff to take orders directly at the table using handheld devices or tablets. This feature not only improves order accuracy but also allows for more personalized interactions with guests. Similarly, tableside payment processing eliminates the need for customers to wait in line or for servers to process payments elsewhere. It provides a seamless and convenient experience, resulting in increased customer satisfaction and faster table turnover.

Online Ordering and Delivery Integration

In today's digital age, online ordering and delivery services have become essential for restaurants. Choosing a POS system that seamlessly integrates with online ordering platforms can significantly boost your restaurant's reach and revenue. GoTab's POS system offers real-time integration with popular online ordering platforms, allowing you to manage online orders efficiently and synchronize them with your in-house operations. This integration ensures a smooth workflow, reduces manual efforts, and helps you capitalize on the growing demand for online ordering and delivery.

Analytics and Reporting

Data-driven insights are invaluable for making informed business decisions and optimizing your restaurant's performance. Look for a POS system that provides comprehensive analytics and reporting capabilities. These tools can offer insights into sales trends, customer preferences, inventory management, and employee performance. By harnessing this data, you can identify areas for improvement, make strategic decisions, and continuously enhance your operations to drive profitability and customer satisfaction.

Seamless Integration with Essential Tools

Your POS system should seamlessly integrate with other essential tools and services your restaurant may need. Consider integration capabilities with payment processors, loyalty programs, accounting software, and more. This integration creates a unified ecosystem, eliminating the need for manual data entry, reducing errors, and improving overall productivity. GoTab's POS system offers flexible integration options, empowering you to create a customized technology stack that meets your specific requirements.

Book a demo or schedule a call with our knowledgeable team at GoTab to see firsthand how our POS system can revolutionize your restaurant operations. Contact us today and let's embark on this exciting journey together!

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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