For over a century, Breezy Point Resort has stood as a cherished institution in central Minnesota. Just two hours from Minneapolis, this family-owned and operated resort spans over 300 rooms, ranging from cozy studio spaces to luxurious townhouses and suites, catering to a diverse clientele.
For over a century, Breezy Point Resort has stood as a cherished institution in central Minnesota. Just two hours from Minneapolis, this family-owned and operated resort spans over 300 rooms, ranging from cozy studio spaces to luxurious townhouses and suites, catering to a diverse clientele. With six restaurants, three golf courses, a convention center, and even an ice arena, Breezy Point has long been a destination for corporate groups, families, and leisure travelers alike.
The Situation
As part of its ongoing evolution, Breezy Point Resort took over a struggling restaurant formerly known as Billy’s and rebranded it as the “North Star.” Committed to revitalizing this space, the resort sought innovative solutions to elevate the guest experience while tackling operational challenges. With a vision for providing a more flexible and guest-centric dining experience, Breezy Point aimed to breathe new life into the North Star’s offerings.
With plans to introduce new attractions like a pickleball facility and golf simulators, Breezy Point needed a solution for their new restaurant that could flexibly scale to ensure a superior guest experience.
The Solution
Breezy Point Resort turned to GoTab to help bring their vision to life. At the North Star, they implemented the GoTab POS platform and Kitchen Display System (KDS) integrated with a PourMyBeer tap wall. This setup allows for efficient service, reduced wait times, and enhanced guest satisfaction, all while minimizing labor requirements—a critical factor for the resort.
The user-friendly interface of GoTab’s solutions, both front- and back-of-house, is a game-changer for Breezy Point. Staff quickly adapted to the new technology, allowing for a seamless transition. The North Star’s transformation into a tech-driven dining destination has been so successful that Breezy Point is looking to expand GoTab’s use across its entire resort, particularly as they introduce new amenities and enhance existing activities on the vast property.
As Breezy Point continues to innovate, GoTab’s solutions will be integral in supporting their commitment to delivering an exceptional guest experience, ensuring that the resort remains a beloved destination for years to come.
Enhanced Guest Experience: By integrating GoTab’s technology, Breezy Point Resort has significantly reduced wait times and improved service efficiency in their new restaurant, allowing guests to spend more time enjoying the resort’s amenities and less time waiting for orders.
Operational Efficiency: The adoption of GoTab’s handheld POS systems and KDS has streamlined operations at the North Star restaurant, leading to smoother workflows, reduced labor costs, and easier management.
Scalability for Future Growth: With plans to expand their offerings, including a new pickleball facility and year-round attractions, Breezy Point Resort is well-equipped to scale its food & beverage operations across the resort, ensuring continued growth and an elevated standard of service.
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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