GoTab Powers Hospitality Excellence at Puerto Rico's Hotel Alma
GoTab, a leading POS platform, announces its partnership with Hotel Alma San Juan, the newest luxury boutique hotel in the heart of Old San Juan, Puerto Rico. This collaboration brings GoTab's innovative Hotel & Resort POS solutions to the enchanting property, enhancing the guest experience in this historic and beautiful setting.
GoTab Powers Hospitality Excellence at Puerto Rico's Hotel Alma
A fusion of historical elegance and modern innovation, setting a new standard for luxury hospitality in Puerto Rico.
GoTab, a leading POS platform, announces its partnership with Hotel Alma San Juan, the newest luxury boutique hotel in the heart of Old San Juan, Puerto Rico. This collaboration brings GoTab's innovative Hotel & Resort POS solutions to the enchanting property, enhancing the guest experience in this historic and beautiful setting.
Located in the Pisos de Don Juan, the first Hispano-Mediterranean-style building in Old San Juan dating back to the 19th century, Hotel Alma San Juan serves as a gateway to Puerto Rico's rich history. The hotel features a luxury rooftop pool, two unique dining concepts, three bars showcasing creations by a James Beard Award finalist chef, a full fitness facility, and plans for a sustainable coffee shop that compliments the surroundings that awaken your senses, spark curiosity, and nurture a calming atmosphere.
"At Hotel Alma San Juan, our commitment is to provide guests with a memorable experience that celebrates Puerto Rico’s vibrant heritage and modern luxury,” said José Lugo, Director of Food and Beverage. “GoTab’s point of sale system perfectly complements our vision, enabling us to elevate our food and beverage service and enhance every guest’s stay. We’re thrilled about the positive impact this partnership will have on customer service and how it will add to the distinctive charm of Old San Juan.”
GoTab's advanced Hotel & Resort POS technology boasts cutting-edge features including shared tabs, comprehensive data and analytics, advanced Handheld POS, and seamless mobile ordering. Guests enjoy the convenience of advanced ordering while the hotel benefits from streamlined ordering and payment processes, efficient kitchen management, and the ability to deliver personalized guest experiences. This implementation of GoTab's Hotel POS technology ensures a cohesive and elevated dining experience, aligning perfectly with Hotel Alma San Juan’s commitment to luxury and innovation.
"Our solutions are designed to complement Hotel Alma San Juan’s commitment to luxury and exceptional service, ensuring that every guest enjoys a seamless and memorable dining experience in this stunning historic setting," said Tim McLaughlin, CEO and Co-Founder of GoTab.
This collaboration between GoTab and Hotel Alma San Juan represents a fusion of historical elegance and modern innovation, setting a new standard for luxury hospitality in Puerto Rico.
For more information about Hotel Alma San Juan and to book your stay, visit Alma San Juan.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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