As we pass the halfway mark of the year, now is the ideal moment to reflect on the impactful features that GoTab has brought to you so far. We understand that life moves quickly, so some of these may have slipped under your radar. Take a stroll through the list and feel free to reach out to your account manager or respond to this email if there's anything you'd like to delve into further.
We announced our newest payment innovation, the Phone Only POS! With GoTab, processing payments is now as easy as a tap, eliminating the need for a card reader. GoTab’s Phone Only POS operates smoothly on any Internet-enabled Android device (iOS compatibility coming soon).
Experience the convenience of Third Party Online Order Aggregation with GoTab. Say goodbye to managing multiple tablets for marketplace orders, as GoTab consolidates all orders from third-party platforms into one centralized system. Update your menus in real-time and make marketplace-specific changes effortlessly without affecting other platforms.
More hardware choices with the S1F2 Rollout! This durable device allows you to accept payments alongside various apps like your cash register, inventory, and customer order history.
Discover seamless integration with Tripleseat, enabling operators in breweries, restaurants, hotels, and unique venues to effortlessly manage event bookings, payments, and close-out processes. Deposits made in Tripleseat seamlessly transition into event day tabs in GoTab’s POS system, streamlining operations for both guests and operators.
Explore Expanded Self-Pour Integrations with GoTab, including In-App QR ordering with PourMyBeer and a partnership with WineEmotion. These integrations offer a faster, more efficient way to access self-pour experiences and diverse beverage selections, enhancing the overall guest experience.
Furthermore, GoTab’s integration with iPourIt simplifies tab management by issuing RFID cards directly from the POS. Guests can order from the pour wall and access their tab with ease, while features like Easy Tab provide full visibility and ordering capabilities directly from their phones.
Enhance your events with GoTab's event cards, making it easy to distribute prepaid cards and eliminating the hassle of physical drink tickets.
Experience seamless inventory management with our new Shopify integration, ensuring accurate synchronization of inventory data between Shopify and GoTab. Automatically adjust inventory levels based on sales, refunds, and cancellations for up-to-date inventory management.
Significant improvements to the Sales Page in your GoTab Manager Dashboard offers enhanced clarity and a more robust sales reporting. Enjoy a clearer view of your sales data with new information icons and detailed breakdowns of each line item.
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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