Revolutionizing Eatertainment Venues with Handheld POS Systems
For eatertainment venues, where guests dine, game, drink, and enjoy large properties, efficiency is paramount. Meeting the diverse and immediate needs of guests in such vast settings requires cutting-edge technology. Handheld POS (Point of Sale) systems are stepping up to this challenge, transforming how these venues operate and significantly enhancing the guest experience.
For eatertainment venues, where guests dine, game, drink, and enjoy large properties, efficiency is paramount. Meeting the diverse and immediate needs of guests in such vast settings requires cutting-edge technology. Handheld POS (Point of Sale) systems are stepping up to this challenge, transforming how these venues operate and significantly enhancing the guest experience.
Mobility and Versatility
GoTab’s Handheld POS devices provide the mobility and versatility that eatertainment venues need to offer top-tier service. Whether you're managing a bustling arcade, a dynamic bar, or a multi-level entertainment complex, these devices empower your team to take orders, process payments, and manage services on the move. From a bowling lane to a rooftop bar, guests enjoy a seamless experience, while staff benefits from a powerful device that fits right in their pockets.
Elevated Guest Engagement
Handheld POS systems significantly improve guest engagement. When your staff can swiftly take orders, answer questions, or process payments right where guests are, it reduces wait times and enhances the overall experience. This allows staff to provide personalized service, whether recommending a game package, suggesting a drink, or ensuring guests are having a great time. In the fast-paced environment of eatertainment venues, this immediate service capability is a game-changer.
Precision and Speed in Service
Efficiency is key in eatertainment, and handheld POS systems deliver. Orders go directly from the device to the kitchen or bar, minimizing errors and speeding up service, which is crucial during peak hours. GoTab ensures that guests receive quick, accurate service, helping to maintain satisfaction in high-energy environments.
Boosting Sales through Upselling
Handheld POS systems also enhance your team’s ability to upsell and customize guest experiences. These devices provide access to your full menu and service offerings, making it easy for staff to recommend additional items or special promotions in real-time. Whether it’s suggesting a premium drink with a meal or offering a package deal for games, guests are more likely to indulge when these options are presented at the right moment.
Easy Tab - A Guest-Focused Innovation
A standout feature of GoTab’s handheld systems is "Easy Tab." This innovative tool enables servers to create tabs directly on their handheld devices. Once a tab is initiated, guests receive a text notification with a secure link to their tab, which they can access on their smartphones—no app downloads or QR code scans required. This seamless system allows guests to view their orders, settle payments, and continue ordering on the same tab, all while enjoying their time at the venue. It’s a game-changer for both guests and staff, streamlining the entire experience.
Case Study: FlyteCo Tower
FlyteCo Tower is a prime example of how handheld POS systems can elevate an eatertainment venue. By integrating GoTab’s handheld devices, FlyteCo Tower has streamlined their service, enhancing both guest experience and operational efficiency. The use of these devices allows guests to enjoy their time without unnecessary interruptions, making the experience at FlyteCo Tower memorable and enjoyable.
Check out our case study to see how FlyteCo Tower leverages Handheld POS technology to take their venue to new heights.
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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