In today's competitive brewery landscape, success goes beyond brewing exceptional beer. It requires creating an immersive guest experience that leaves a lasting impression. This topic aims to explore the strategies and practices for building a guest-centric brewery that not only delights beer enthusiasts but also drives outstanding business results.
Join our upcoming webinar where we’ll give you a deep dive into the strategies that high performance breweries thrive:
✴️Understanding the power of guest-centricity
✴️Identifying when “Hybrid Service” could be right for your business
✴️Creating opportunities to build tighter relationships with new communities
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GoTab’s Douglas Cleary will review the information-packed seminar he recently delivered for the Leadership & Management Track at the North Carolina Craft Brewers Conference, updated with new insights and case studies.
As an Enterprise Account Executive in Brewery Commerce, Doug’s focus is in building partnerships and helping breweries and brewpubs grow their business through better experiences. For the past 15 years, he has worked in the hospitality and food & beverage industry in hybrid roles of new business, operations and product management. Doug has extensive leadership experience in providing quality service having also run multiple special event divisions with Michelin-rated restaurant groups and the largest caterer in the Northeast. Today he will be sharing lessons learned and tips for elevating the guest experience in the taproom.