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How to Lower Fast Casual Labor Costs

How to Lower Fast Casual Labor Costs

For fast casual operators, the pressure is relentless: move fast, serve quality food, keep customers happy—and do it all while controlling one of your biggest expenses: labor. In an industry where margins are razor-thin, managing labor isn’t just about running a tighter ship—it’s about survival, scalability, and staying ahead of competitors who are fighting the same battle.

But here’s the thing: cutting labor hours won’t save you if it tanks the guest experience. Today’s most successful fast casual brands are winning by rethinking how labor is used—leveraging tech, automation, and new workflows to increase output, not just reduce hours. The future of labor cost control is smarter, not smaller.

So what does that actually look like in practice? Let’s dig in.

Smart Ordering: More Throughput, Less Payroll Pressure

One of the simplest and most effective ways to cut labor costs is to reduce your reliance on order-takers. Mobile ordering,  self-ordering kiosks, and QR code menus give guests control over the ordering experience—while freeing your staff to focus on fulfillment and guest interaction.

Guests expect speed and convenience, especially during peak lunch and dinner rushes. Letting them order ahead from their phones, place an order at a kiosk, or scan a QR code at the table minimizes wait times and increases throughput without requiring additional cashiers. And because orders go straight to the POS and kitchen display system (KDS), there’s less room for human error and fewer comps or corrections—saving time and money.

Self-service isn’t about replacing hospitality—it’s about redirecting it. With the right tech in place, staff can engage with guests more meaningfully instead of being glued to the register. That shift alone can help you do more with fewer people on the clock.

Streamline BOH with Smarter Systems

Behind the scenes is where real cost savings start to stack up. A strong Fast Casual POS system with a connected kitchen display system (KDS) brings efficiency to your line—organizing tickets by prep time, item type, or priority so your kitchen runs smoother and faster.

When your BOH team doesn’t have to chase paper tickets or decipher handwriting, they move with precision. Better yet, a unified system lets you spot bottlenecks in real time, reassign roles, and adjust workflows during the shift—not after the damage is done.

And let's talk prep. Forecasting tools built into modern POS systems help you anticipate traffic and prep accordingly, so you’re not overstaffed (or worse—understaffed) during critical rushes. That means less food waste, better labor scheduling, and more control over how every dollar gets spent behind the scenes.

Cross-Training + Flex Scheduling = Labor Gold

The days of “that’s not my job” are over. In fast casual, the more flexible your team, the more efficient your operation. Cross-training employees across stations lets you cover more ground with fewer people, especially during transitional dayparts like late lunch or early dinner.

Pair that with flexible scheduling tools that integrate with your POS and labor management software, and now you’re making data-backed decisions about who to schedule and when. If Mondays are slow and Thursdays spike in takeout volume, your labor plan should reflect that—automatically.

This isn't about overworking your team—it's about empowering them to work smarter. And when employees feel useful, supported, and part of a streamlined system, they stick around longer. So yes, cutting labor costs can actually improve retention when done right.

Lean Into Tech That Doesn’t Need a Break

Let’s be real—technology doesn’t call in sick, ask for time off, or take 20-minute smoke breaks. That’s not a dig at your staff—it’s just a reality. Adding mobile ordering, digital menus, and even integrated loyalty programs means more tasks are automated, standardized, and always-on.

These systems don’t replace people—they make your people better. Orders are more accurate. Payment is faster. The line moves quicker. Guests are happier. And your team isn’t slammed from open to close. When you let the tech handle the grunt work, your staff can focus on hospitality, upselling, and keeping the vibe high—even during the lunch rush.

Efficiency Without Compromise

Cutting labor costs shouldn’t mean cutting corners. It’s about creating a more agile, tech-supported, guest-first operation that runs lean without sacrificing experience. With the right systems in place, you can reduce labor hours per transaction, improve order accuracy, and turn tables (or tickets) faster.

It’s not about having fewer people—it’s about doing more with the people you have. The fast casual brands that embrace this mindset are the ones scaling sustainably, expanding smartly, and keeping both costs and turnover in check.

Because at the end of the day, labor will always be one of your biggest costs. But it doesn’t have to be your biggest problem.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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