Best Practices

Festival POS Features Your Event Needs

Festivals are a celebration of culture, music, food, and community. For organizers, creating an event that feels seamless for attendees while managing the complexities of vendors, operations, and payments is no small feat. GoTab is changing the game with its innovative Festival POS solutions, designed specifically for festivals. By combining cutting-edge technology with user-friendly features, GoTab ensures that both organizers and attendees enjoy a smooth, memorable experience.

Multi-Vendor Ordering: Simplifying the Guest Journey

Festivals thrive on diversity, offering an array of food, beverages, and merchandise from multiple vendors. However, navigating long lines at individual stalls can frustrate attendees and limit sales opportunities. GoTab’s multi-vendor ordering system eliminates this pain point by allowing guests to order from several vendors through a single platform.

Imagine a festival-goer craving a burger from one food truck and a craft beer from another. With GoTab, they can browse menus from all participating vendors, place their orders simultaneously, and pay once. The platform consolidates these orders and directs them to the appropriate vendors, ensuring everything is ready for quick pickup at designated locations. This feature not only boosts convenience for attendees but also increases sales for vendors by encouraging more purchases.

Elevating Prestige with Exclusive Access

For festival-goers, the VIP ticket is more than just a pass—it’s a promise of exclusivity and premium treatment. GoTab amplifies this promise with tailored VIP experiences that go beyond fast-track entry or private lounges. One standout feature is access to secret menus, where VIP guests can indulge in exclusive items unavailable to the general public.

These offerings might include elevated food and drink options, such as craft cocktails or chef-curated dishes, as well as unique merchandise or personalized services. VIP attendees can order directly from their mobile devices and pick up their items at priority counters, ensuring a seamless and luxurious experience. For organizers, this feature opens new opportunities to create tiered experiences, foster loyalty, and generate additional revenue through premium sales.

Navigating Large Spaces with Ease

Large festivals often span expansive grounds, which can make locating specific vendors or products challenging for attendees. GoTab’s mobile ordering with set zones provides a solution by integrating location-specific features into its platform. Guests can place orders from their smartphones and pick them up at designated zones, ensuring they spend more time enjoying the festival and less time wandering or waiting.

This feature is particularly beneficial for festivals with high foot traffic or time-sensitive performances. Attendees can place their orders while enjoying a concert or activity, knowing exactly where and when their items will be ready. For organizers, set zones help streamline crowd movement, reducing congestion and optimizing vendor operations.

Automatic Tenant Remittances:

Managing payments for multiple vendors is one of the most complex aspects of organizing a festival. Traditional systems often require manual calculations, delayed payouts, and cumbersome reconciliation processes. GoTab addresses this with automatic tenant remittances, a feature that ensures vendors are paid directly and accurately based on their sales.

With this system, organizers no longer have to worry about distributing payments at the end of each day or event. Instead, GoTab’s platform automatically calculates sales and disburses funds in real time. This level of transparency and efficiency benefits vendors by providing immediate access to their earnings while freeing up organizers to focus on enhancing the overall festival experience.

Revolutionizing Festival Management with GoTab

GoTab’s POS solutions are a game-changer for festivals, offering advanced tools that cater to the needs of both organizers and attendees. By streamlining multi-vendor operations, creating exclusive VIP experiences, optimizing mobile ordering, and automating tenant remittances, GoTab enhances every aspect of festival management.

As festivals continue to grow in scale and complexity, solutions like GoTab ensure they remain joyful, stress-free celebrations for everyone involved. For organizers seeking to elevate their events, the future of festival management is here—and it’s powered by GoTab.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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