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From Schmear to Success: Transform Your Bagel Shop with Self-Ordering Kiosks

For bagel shops, where the morning rush can make or break the day, the ability to serve customers quickly and efficiently is paramount. Long lines and slow service can frustrate patrons, leading to missed opportunities and a tarnished reputation. GoTab is here to change that narrative. By introducing self-ordering kiosks, GoTab empowers customers to take control of their ordering experience, allowing them to browse, customize, and pay for their favorite bagels at their own pace. The result? A streamlined process that not only shortens wait times but also enhances the overall customer experience. When your customers can enjoy their fresh, warm bagels without the hassle of long lines, you create an environment where satisfaction thrives.

Eased Crowding for a Better Atmosphere

Peak hours often bring a surge of customers, leading to congestion at the counter and a chaotic environment. This not only overwhelms your staff but also detracts from the customer experience. GoTab’s Self-Ordering kiosks are designed to alleviate these pressures by distributing the ordering process throughout the shop. Instead of all customers converging on a single point, orders are placed at strategically located kiosks, easing the bottleneck and improving the flow of foot traffic. This thoughtful design creates a more relaxed, inviting atmosphere where customers can enjoy their visit, and your team can focus on delivering excellent service without the stress of managing overcrowded lines.

Personalization at Its Finest

Every customer who walks through your door has a unique preference. Whether it’s a particular bagel type, a favorite spread, or a desire for extra toppings, personalization is key to enhancing the customer experience. GoTab’s Order Kiosks offer an intuitive, user-friendly interface that makes customization simple and enjoyable. Customers can tailor their orders to suit their exact tastes, creating a personalized experience that keeps them coming back. This level of customization not only delights your customers but also sets your bagel shop apart from the competition, establishing it as a place where every visit feels special.

Stay Ahead with Real-Time Inventory Management

Customers expect their favorites to be available when they walk in, and any disruption can lead to disappointment and lost sales. The kiosks integrate seamlessly with GoTab’s inventory management system, providing real-time updates on stock levels. This connectivity ensures that your staff can monitor and restock items as needed, keeping your kiosks equipped with the most popular options throughout the day. By staying ahead of demand, you maintain customer satisfaction and drive repeat business.

Seamless Payments for Modern Convenience

As consumer expectations evolve, so too must the way we handle transactions. In an era where contactless and cashless payments are becoming the norm, GoTab’s kiosks are equipped to meet these demands with ease. Supporting a variety of payment methods, including credit cards, mobile wallets, and digital payment apps, GoTab makes the checkout process faster, safer, and more convenient. This not only enhances the customer experience but also aligns with the growing preference for touch-free transactions, providing peace of mind for both customers and staff.

Boost Sales with Strategic Upselling

Maximizing revenue is always a priority, kiosks are more than just a tool for efficiency—they’re a powerful sales driver. With smart upselling and promotional capabilities built into the system, the kiosks can suggest complementary items or special offers to customers as they place their orders. This subtle but effective approach encourages customers to explore more of your menu, leading to increased sales and a richer experience for them. By leveraging these upselling opportunities, you can boost your bottom line while enhancing customer satisfaction.

Experience the GoTab Advantage

Your bagel shop deserves the best tools to meet the demands of today’s fast-paced, customer-centric environment. With GoTab, you can transform the way you serve your customers, creating a more efficient, enjoyable, and profitable operation. Discover the full potential of GoTab’s Self-Ordering Kiosk and see firsthand how it can elevate your business. 

Schedule a demo today and take the first step toward a brighter, more successful future for your bagel shop.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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