Best Practices

Game-Day Dining - GoTab's Stadium POS Takes the Lead

The grand event, the final lap, the game-changing inning, the crucial red zone opportunity. You're on the edge of your seat, eagerly anticipating the next play, but there's a hunger deep inside, and you're in need of some game-day sustenance. The conundrum? Getting up from your seat means missing out on the action, and the concessions are a world away. So, what's a sports fan to do when the game is heating up, and your appetite is equally intense?

Enter GoTab's Stadium POS, your ultimate game-day dining solution that ensures you don't miss a second of the excitement while satisfying your craving for delicious stadium fare. It's the winning play you never knew you needed, and it's redefining the way fans enjoy their favorite games.

Unmatched Dining Flexibility

With GoTab, fans wield the power to place orders directly from their seats, seamlessly selecting items from various vendors using their mobile devices. No longer do you need to fret about missing a crucial play or navigating the bustling crowd. GoTab empowers fans to share tabs effortlessly, allowing them to pick up items and tabs from fellow fans, and even split the bill by dollar amount. This isn't just about ordering; it's about taking control of your game-day experience.

Gone are the days of walking through the arena, weighed down by food and drinks, worried about settling the tab for everyone. GoTab ensures that fans remain in the heart of the action, enjoying every moment without unnecessary interruptions. There's no need to download an app; it's all at your fingertips. Say goodbye to awkward reimbursement talks and hello to a game-day experience that's as smooth as a well-executed play

‍Pocket POS

Peanuts! Get your peanuts! The wandering vendors in the crowd are a vital aspect of both the fan experience and your revenue stream. Thanks to the Pocket POS, these vendors can effortlessly process orders from anywhere in the stadium without the hassle of cumbersome hardware and outdated payment processing systems. This ensures a swift and smooth payment process, incorporating convenient tap-to-pay systems that easily fit in the pocket.

‍Personalized Discounts and Perks

At GoTab, we believe that every fan is unique, and their dining experience should reflect that. Our platform lets stadiums and large venues offer enticing discounts, create special menus, and send targeted marketing content tailored to different types of fans. Season ticket holders and VIPs, this one's for you. Expect exclusive benefits and promotions that reward your loyalty, strengthening your connection to your favorite teams and encouraging continued spend.

‍Simplifying Logistics for All

In stadiums with multiple vendors, ensuring a unified and consistent operation can be a logistical challenge.GoTab's Stadium POS transforms this challenge into a streamlined operation. From handling revenue and tip sharing to ensuring timely payouts, the platform automates it all. Real-time rollup reporting provides venue operators with convenient access to sales and tab data for each merchant. It's a win-win situation, ensuring fair shares for everyone involved without the headaches.

One of the standout features of GoTab's Stadium POS is the implementation of daily vendor payments. This not only simplifies financial operations but also ensures that vendors receive their earnings promptly. The platform takes the burden off venue operators by automating the entire process, making it a hassle-free and efficient experience for both operators and vendors.

‍KDS Kitchen Display System

In the fast-paced environment of stadiums, responsiveness is key to creating great guest experiences. GoTab recognizes this and collaborates with venue operators to bridge the front-of-house with the back-of-house through advanced tools. The Kitchen Display System (KDS) and kitchen management tools ensure that the heartbeat of the stadium, the concessions, operates with promptness and precision. This collaboration guarantees not only operational efficiency but also contributes significantly to the overall satisfaction of the fans. Kitchens have the ability to 86 items directly from the kitchen display system, see real time inventory, and have two-way text communication with guests that feature real-time order updates.

As the final whistle blows or the last inning concludes, GoTab's Stadium POS stands as the MVP of your game-day experience. From placing orders without missing a play to enjoying personalized perks and streamlining logistical challenges, we've redefined how fans savor every moment. It's not just about winning on the field; it's about winning in the stands, enhancing your connection to the game, and making every game-day unforgettable. Elevate your stadium experience with GoTab – where technology meets the thrill of the game.

Check out our Stadium POS Features and request a demo today

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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