According to HT Hospitality Technology, POS software is evolving to manage data, integrate across an array of channels, and deliver actionable analytics.
Inaugural Listing Highlights Innovative Tab Management, RFID and Kitchen Management Capabilities
According to HT Hospitality Technology, POS software is evolving to manage data, integrate across an array of channels, and deliver actionable analytics. They surveyed top restaurant tech leaders to learn:
Restaurant POS purchasing plans for 2023
Business drivers impacting POS upgrades
The hottest features and functionalities
How POS data is being leveraged for analytics
Here’s What HT Hospitality Technology Had to Say about the GoTab POS
In 2022: GoTab leveled up its all-in-one point-of-sale (POS) functionality with easy-to-use and easy-to-onboard technology. Through enhancing its existing POS software with order management and flexible tab-based ordering, plus centralized menu management, kitchen display system (KDS) functionality, integration capabilities with other POS systems and more.
Most innovative features: Tab management functionality allows guests to order, re-order and close their checks seamlessly and on-demand. Flexible service model capabilities that allow operators to reconfigure their service models on the fly. Operators can enable QR ordering when they have an unexpected staff shortage or extend ordering to non-traditional service areas like a patio or waiting area. For large-, medium- and small-venue formats. Provides innovative mobile ordering & payment at scale and engineered to manage thousands of open tabs at once.
GoTab’s KDS solution also provides operators and managers direct communication with guests via text right from the kitchen line, in order to provide transparency and unparalleled hospitality, such as alerting a guest that their order’s arrival is delayed.
Lastly, the 100% cloud-based platform also offers flexible hardware options to remove the barrier from restaurants wanting to switch to more innovative technology without the burden of a costly initial investment, and ensures that switching technology and the operational adoption of new systems is seamless, unlike traditional complicated and confusing hospitality technology transitions.
In 2023: Expand radio-frequency identification (RFID) technology solution to more customers, further innovating and simplifying the mobile ordering and payment process. Extending solutions into more large venue formats like stadiums and arenas, where our platform is uniquely suited to provide innovative mobile ordering & payment at scale and engineered to manage thousands of open tabs at once.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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