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GoTab Partners with inKind

GoTab Integrates with inKind for Contactless Loyalty Features

GoTab is now integrated with restaurant financier inKind. inKind is the latest, best-of-breed technology partner GoTab is tapping into, with both platforms created by restaurateurs and united by a common belief in the power of food and hospitality to improve people’s lives.

Through this integration, restaurants can leverage inKind’s House Accounts - high-dollar gift vouchers for food and beverage credit that build loyalty and further enhance customer relationships - while processing payments through GoTab’s restaurant commerce platform. InKind’s unique model gives operators funding upfront, with marketing support to build an engaged customer base and solidify each restaurant’s relationship with its customers. Paired with GoTab’s affordable cloud-based platform, and its native tab features, inKind’s innovative tech and financing solutions set up independent businesses for success and open up access to new revenue streams.

Seamless Credit Redemption, Higher Customer Engagement

The integration allows guests to seamlessly redeem their inKind food and beverage credit at restaurants that use GoTab. When they are ready to close their tab and submit payment, they can choose to use their inKind credit through GoTab’s contactless ordering and payment platform. Operators can also be notified when a House Account holder walks in or places a takeout/delivery order, allowing operators to provide a personalized and attentive experience for them. 

The full power of the integration is on display at Espita, in Washington, D.C., where Partner Kelly Phillips has leveraged the GoTab/inKind integration to strengthen customer engagement. “We’ve offered our top customers the opportunity to have a House Account at Espita and be rewarded with bonus dining credit,” she said. “The support from our community has been tremendous and directly translated into additional revenue. Customers have also raved about how easy and seamless it is for them to redeem their food and beverage credit through GoTab.”

“We’re thrilled to partner with inKind and offer more innovative and seamless solutions for our operators to save money and further invest in their businesses, especially during these challenging times. The entire inKind team is really tuned into what restaurateurs need, particularly right now, and we couldn’t pass up the opportunity to integrate with such a thoughtful and hospitality-driven partner."

Tim McLaughlin, GoTab CEO

“We’re big fans of GoTab here at inKind, and we constantly seek partners who align with our mission to help operators grow and improve the customer experience. Restaurants have gone through so much in the past year, so we’re excited for a partnership that we firmly believe is a stepping stone toward a promising future for the hospitality industry."

Johann Moonesinghe, inKind Founder & CEO

About GoTab, Inc.

GoTab, Inc., a Restaurant Commerce Platform (RCP), is helping large- and mid-sized restaurants, breweries, bars, hotels and other venues run lean, profitable operations while making guests even more satisfied. It integrates with popular point-of-sale (POS) systems and allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab, through its easy-to-use mobile POS, contactless ordering and payment features, and kitchen management systems (KMS). The guest never has to download a mobile app or create a password. Operators get flexible features that can be rapidly applied to access new revenue streams via dine-in, take-out and delivery, ghost kitchens, retail groceries, and more. Founded in 2016, GoTab processes over $250M transactions per year with operations across 35 U.S. states and growing. For more information, consult our media kit or learn more at

About inKind

inKind has reinvented the way restaurants are funded by offering a unique model that delivers capital upfront in exchange for food and beverage credit. inKind leverages their years of experience owning, operating and investing in restaurants in order to better support and finance over 460 concepts across the US and Australia. Their funding allows restaurant groups to grow without sacrificing equity, a huge incentive for those looking to expand their business while maintaining ownership and creative control. inKind’s modern funding network offers real, long-term engagement with customers and provides a solution that allows concepts to grow in a way that traditional funding cannot. 99.8% of inKind backed restaurants have stayed open through the pandemic, with funding made possible by the inKind Credit Fund LP. The fund offers investors an opportunity to support restaurants via a low-risk model with consistent returns. To learn more, visit or follow them on Instagram @inkind_hospitality and LinkedIn.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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