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How GoTab’s Self-Ordering Kiosk is Brewing Success for Coffee Shops

How GoTab’s Self-Ordering Kiosk is Brewing Success for Coffee Shops

Running a coffee shop is about more than serving great coffee—it’s about creating an experience that keeps customers coming back. Coffee shop owners know that speed, efficiency, and personalized service are essential to thrive in today’s competitive landscape. That’s where GoTab’s Self-Ordering Kiosk comes in. 

Faster Service, Happier Customers

In a coffee shop, the morning rush can make or break your day. Long lines and order mix-ups can frustrate customers and slow down your workflow. GoTab’s Self-Ordering Kiosk eliminates these pain points by enabling customers to place orders quickly and accurately.

With intuitive design and real-time updates, customers can customize their orders, ensuring they get their perfect latte, cappuccino, or espresso. Baristas receive clear, precise instructions, reducing errors and speeding up preparation. The result? Shorter wait times, happy customers, and a smoother operation during peak hours.

 Seamless Upselling for Bigger Ticket Sizes

Want to boost your average order value? GoTab’s kiosk makes upselling effortless. Its visually appealing interface showcases high-quality photos of menu items, encouraging customers to explore options they might not have considered.

Whether it’s upgrading to a larger size, adding a flavor shot, or pairing a coffee with a pastry, GoTab gently nudges customers toward higher-value orders. By displaying add-ons and combo suggestions in an engaging way, the kiosk turns every transaction into an opportunity to grow your revenue.

 Build a Loyal Following

Loyal customers are the lifeblood of any coffee shop, and GoTab makes fostering loyalty a breeze. Through integrated rewards programs, you can offer enticing perks like free drinks after a certain number of visits, discounts for frequent buyers, or special deals on customer birthdays.

Automated reminders ensure customers stay engaged. For instance, you can notify them when they’re “just one purchase away” from a free coffee or let them know about exclusive promotions. These loyalty solutions turn one-time visitors into lifelong regulars.

Customization to Match Your Brand

Your coffee shop has a personality, and GoTab’s customizable kiosk interface ensures that personality shines through. Add your logo, colors, and messaging to create a cohesive experience that reflects your brand. Whether you’re a cozy neighborhood café or a trendy downtown espresso bar, GoTab helps you craft a memorable customer journey.

With the ability to feature limited-time specials or showcase unique menu items, you can keep your offerings fresh and exciting, encouraging customers to return for something new.

 Contactless Payment for Convenience and Safety

Customers value flexibility and convenience—especially when it comes to payment options. GoTab’s  kiosk supports a variety of payment methods, including credit cards, digital wallets, and contactless payments.

This flexibility ensures every customer can pay the way they prefer, while also minimizing physical contact. It’s a win-win: safer, faster transactions and happier customers.

A Coffee Shop POS That Adapts to Your Needs

GoTab’s Self-Ordering Kiosk is more than a self-service station—it’s an integral part of your coffee shop POS system. It integrates seamlessly with your existing setup, helping you manage orders, inventory, and payments from a single platform.

Whether you’re handling high traffic in the morning or managing a quieter afternoon crowd, the kiosk adapts to your pace. Its compact design ensures it fits comfortably in your space, making it perfect for coffee shops of all sizes.

 Create Buzz with Exclusive Perks

Nothing excites customers like exclusive offers. With GoTab Memberships, you can create secret menus or VIP-only items for your most loyal fans. Think seasonal lattes, custom blends, or off-menu pastries available only to loyalty program members.

These exclusive perks foster a sense of community and keep customers talking about your shop. By rewarding regulars with exciting options, you’ll strengthen their connection to your brand and encourage word-of-mouth referrals.

Transform Your Coffee Shop Today
Streamline your operations, delight your customers, and watch your revenue grow with GoTab’s Self-Ordering Kiosk. Click here to schedule a demo and see how GoTab can revolutionize your coffee shop!

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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