How Large Venues Benefit from GoTab's Kitchen Display System
Managing food service at large venues like food halls, stadiums, and entertainment complexes requires precision, speed, and seamless coordination to meet the expectations of thousands of guests.
How Large Venues Benefit from GoTab's Kitchen Display System
Managing food service at large venues like food halls, stadiums, and entertainment complexes requires precision, speed, and seamless coordination to meet the expectations of thousands of guests. GoTab’s Kitchen Display System (KDS) is a game-changing solution designed to streamline operations, enhance communication, and create an exceptional guest experience, regardless of the size or complexity of the venue.
Simplifying Order Management for Maximum Efficiency
Large venues often consist of multiple kitchens, concession stands, or vendor booths, each specializing in specific menu items. GoTab’s Kitchen Display System simplifies this complexity by aggregating orders and automatically routing them to the correct stations or vendors. By centralizing the process digitally, the system eliminates confusion and ensures each team receives only the orders relevant to their station. This allows staff to focus on preparation without delays, reducing bottlenecks and increasing the speed of service. For venues with diverse offerings, such as food halls with multiple vendors or stadiums with various concession stands, this precision ensures a smoother workflow and happier customers.
Empowering Guest Communication Through Technology
In large venues, customization is a key part of the dining experience. GoTab’s KDS enables this through its two-way text communication feature, which allows guests to share special requests or modifications directly with the appropriate preparation team. Whether a guest needs a gluten-free dish, extra toppings on a burger, or an adjustment to a cocktail, their request is instantly sent to the kitchen or vendor preparing their order. This capability not only ensures requests are handled accurately but also eliminates communication gaps between front-of-house and back-of-house teams. By fostering this seamless interaction, large venues can deliver a personalized and elevated experience for every guest, even during high-demand periods.
Real-Time Coordination and Guest Transparency
GoTab’s KDS provides real-time updates that are crucial for maintaining order and efficiency in large venues. Staff across different stations can track the status of orders in progress, ensuring every task is completed promptly and nothing is overlooked. Guests also benefit from this transparency, as they can monitor the status of their meals without needing to approach staff for updates. This feature builds trust and keeps customers engaged and relaxed, knowing their orders are being prepared with care. The result is a more enjoyable experience for guests and a more organized operation for staff.
Transforming Large Venues with GoTab’s KDS
GoTab’s KDS is more than just a tool for managing orders; it’s a comprehensive solution for transforming the way large venues operate. By simplifying order management, enhancing accuracy, enabling real-time communication, and keeping guests informed, the system empowers teams to perform at their best while creating an unforgettable dining experience. For food halls, stadiums, and entertainment venues, GoTab’s KDS offers the tools needed to thrive in fast-paced, high-volume settings.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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