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‍Transforming the Country Club Experience with Mobile Ordering

Transforming the Country Club Experience with Mobile Ordering

At country clubs, members expect nothing but the best—convenience is not just a luxury, it’s a necessity. As these establishments evolve to attract a younger, more dynamic clientele, and introduce new activities and dining concepts, the right technology becomes critical. GoTab provides the tools to elevate the member experience, streamline operations, and maintain profitability, ensuring all stakeholders are satisfied.

While GoTab offers a comprehensive suite of advanced POS features, one of the most valuable for country clubs is our mobile ordering solution. Whether members are on the pickleball courts, the golf course, or lounging by the pool, they can effortlessly order food and beverages from anywhere within the club.

Redefining the Member Experience with Mobile Ordering

GoTab’s mobile ordering feature is designed to transform how your members interact with your country club. Wherever they are—relaxing poolside, enjoying a meal at the clubhouse, or participating in a game on the courts—members can conveniently place orders using their smartphones. There’s no need for app downloads; everything from browsing the menu to making payments can be done with just a few taps.

GoTab also supports various digital payment methods, making it easy for members to link their preferred payment option and open a tab. They can customize their orders, split bills, and share tabs, enhancing the group dining experience and making it more enjoyable and efficient.

Streamlined Communication Across the Club

Effective communication is key to delivering exceptional service. GoTab’s two-way text messaging capabilities, integrated with POS and Kitchen Display Systems, ensure that your staff and members stay connected. This feature allows for real-time updates and seamless interaction, ensuring that members’ needs are promptly addressed and their orders are delivered quickly.

With GoTab, you can set up standard workflows for alerts and personalized messages, creating a comprehensive log of all communications. This not only enhances the service experience but also ensures that your club operates with the precision and responsiveness members expect.

Customized Service for Every Area

Every area of your country club has its own unique atmosphere, and GoTab enables you to customize the ordering process accordingly. Whether it’s the dining room, the poolside bar, or a nearby affiliated venue, you can tailor menus, workflows, and revenue centers to suit each location. This ensures that orders are routed correctly and that service standards remain consistent throughout the club.

 Handheld Pocket POS - Elevating Service Across the Club

GoTab’s Handheld POS is an indispensable tool for your service team, offering the functionality of a traditional POS system in a portable, compact device. Ideal for use at the pool, tennis courts, or even on the go, this 6.6-inch device allows staff to take orders, process payments, and provide exceptional service wherever your members are.

The Handheld POS also doubles as a “check presenter,” enabling members to settle bills, split payments, or leave feedback effortlessly, all while maintaining the sophistication and convenience your club is known for.

Elevate Your Club with GoTab

By integrating GoTab’s cutting-edge technology into your operations, your country club can meet the high expectations of its members while enhancing efficiency and profitability. Embrace the future of country club hospitality with GoTab and discover how our innovative Country Club POS solutions can transform your member experience.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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